Question about HP Photosmart C7280 Laser Printer

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The "window" on my C7280 photosmart HP printer has died. Is this an easy fix? I'm talking about the lit up window on the left that guides me through scanning, faxing etc - for entering the fax number, how I want to scan choices etc etc. Also, I tried to shut off/ power down the printer thinking this might start the window up again, but it won't turn off unless I unplug it. What's up with that? Thanks

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  • 1,679 Answers

Are you referring to the Options that Printer would provide from its Screen ? Like Scan to Email, Scan to Document ?

If so, it is likely that the drivers are corrupted or there is no 2 way communication between the printer and PC

Open Solution Center on PC
click on Setting
Click on Scan to Buttons
Click on Destination list
Check if the Right panel is empty or full.
IF Empty, Select the options you want from Left panel and set it on Right panel

IF the Panel is Not Empty, You would need to uninstall and reinstall the software as some updates have failed or some updates were not correctly installed

To uninstall the Software, you can run the software disk and click uninstall ( later restart the PC )

To download the latest Software drivers for your printer, click on this link and choose the operating system and download the full feature software and start the installation

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3204785&lc=en&cc=us&dlc=en&lang=en&cc=us

Posted on Jul 06, 2010

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Go to our web site at : www.ccl-la.com/ and click on the printer service section. We have a walk thru that will get you back going. The problem you have is caused by air in the ink feed tubes and the repair guide will show you how to do a feed tube purge.

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