Question about Xerox Phaser 6250DP Laser Printer

4 Answers

Xerox Phaser 6250N Jam at Registration Roller

Dear Canonman,
My Xerox Phaser 6250N (not the 6250DP) is giving me the error, "Jam at registration roller." When I checked the paper path, I found one piece of paper that I removed in its entirety, without ripping or tearing.  The error still shows up.  I turned off the printer and restarted it, and I still get the error.  What can I do to solve this?  I'm told there's a technical bulletin regarding this particular issue.  Could you please send it to me?  My email is  Thank you so much.

Posted by on

  • 3 more comments 
  • mildogz Apr 29, 2008

    I have the same exact problem. what was the solution for this?

  • micnod Jun 19, 2008


    I am having a very simular issue with a Phaser 7700DN.Cannot clear error message "JAM at FUSER".I went as far as replacing the fuser.At the initial start-up after installing new fuser,unit begin printing a demo page and that is as far as I got.So I am back to square one.




  • Anonymous Aug 18, 2008

    Im having the same paper jam but the error sign keeps appearing. I have turned the machine on and off. I have removed and put back everything. Any suggestions would be very appreciated. 

  • steveko Aug 21, 2008

    I have been having all sorts of Jamming issues with my 6250DP- ready to get a new printer because of it. Today I had a really big print job (1000 prints, mostly double sided.) Printer was jamming at fuser in the same spot over and over (every 2-3 prints) half way on the intake of the second side... VERY FRUSTRATING. I was printing from Acrobat.

    This is how I "fixed" it... Double Sided full color documents I printed on glossy and had no jams. Single Sided full color I printed on double sided and had no problems. Single sided Letters from Word (little color and saturation) prints fine.

    It appears that the speed of this printer is it's problem. When I "slow things down" (glossy paper or printing double sided on a single sided document) it works fine.

    Do I need to continue these work arounds or is there a part that needs to be replaced?

    Steve in NJ

  • ozstar Sep 02, 2008

    Similar Problem. I have a Fuji Xerox 6200 and some address labels have attached themselves to the large roller on the imager unit.

    I need to know what type of liquid can I use to remove them gently.. or another solution.

    The imager is only about 2 months old..




4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I use to have the same problem, but downloaded a fuser patch at the Xerox site:,kb=Phaser_6250,company=%7B5AC8CA72-62D5-4658-8D6F-D2F393C98A63%7D,ts=xo,ques=ref%28security_level%29:1,ques=ref%28Country%29:45,/,case=R1001052703

if that link doesn't work, go to the Xerox site and look in the area:

Home > Support & Drivers > Phaser 6250 > Knowledge Base
ID: R1001052703Phaser 6250 Support Knowledge Base Jam at Registration Roller (code Jam RR)

Follow the instructions and hopefully your printer problem will be resolved.

Posted on Oct 07, 2008


I tried the patch and still have the problems... replace the fuser, still have the problems.

Steve, NJ

Posted on Oct 07, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 86 Answers

Hi I will send the service manual as soon as possable if you require it.
The file size is around 8mb so make sure you can receive it by E-Mail
Please repost or call me on 07764303923 I am in England so use appropiate international codes and this IS NOT A PREMIUM RATE NUMBER
Thank You

Posted on May 10, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

Sent you info via E-mail. Was to large for here and had graphics.

Posted on Apr 22, 2008

  • Jeff MacDougall Nov 20, 2010

    I am having the exact same problem here with mine. No matter what I do or replace it still shows Jam at RR


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Jam at registration roller?

I can tell you "exactly" where your jam is !

If you open the top cover and remove the imaging unit. Look straight down, and you will see a black rubber roller about 8 inches long. this is the registration roller. If you remove the four screws (two on the left side, one in the middle, and one on the right) and gently lift up your wrinkled paper will be right there. Since your are not replacing the registration assembly you do not need to remove the two connectors that attach to the main board from the registration assembly. Just remove the paper, reseat unit, and put back screws. There is a test to see if your unit has the fix that gives the drive assembly a little more power to aviod jams in the future. This is a software fix.
I believe it's available on the xerox website as a postscript snippet.

Mar 17, 2009 | Xerox Phaser 6250 Laser Printer

2 Answers

Same Xerox 6250 whine and paper jam

Search or for 6250FMSFix.psx, which is the driver to fix the fuser stall problem. When we downloaded the file 4 years ago, there was no link to the correct page. We had to do a google search on the site to find it. Other key words you might look for are "fuser", "stall", and "snippet". There is a FuserReadme.txt file that goes with this. It tells you how to put the file into the printer with ftp (that sounds safe; you did change the administrator password, didn't you?).

Jun 03, 2008 | Xerox Phaser 6250DP Laser Printer

3 Answers

Xerox 6250 - Jam at Registration Roller

Are the tabs in those D shaped rollers broke?
They will snap off into the shaft, but still be on the shaft. Not uncommon.
reach in and hold the steel shaft with one hand and see of those rollers spin freely. If so the plastic pins inside the roller have broken. It is not uncommon on that machine. Pop one off and see if there is a plastic pin inside the roller.

May 02, 2008 | Xerox Phaser 6250DP Laser Printer

5 Answers

Phaser 6250

That problem is the registration clutch.
You have to order the registration assembly to get the clutch. It is located on assembly with the black and stainless steel roller, you have to pop out the imaging unit to see it.
But that WILL fix your problem. They changed the style of clutch also. It is more reliable now.

May 01, 2008 | Xerox Phaser 6250DP Laser Printer

1 Answer

Xerox Phaser 6250DP sensor not cleaning

Is there a specific code coming up? That can make it easier to pinpoint the exact problem.

Apr 19, 2008 | Xerox Phaser 6250DP Laser Printer

2 Answers

Jams at registration roller!!

Jams at the registration roll often come from one of the pickup rollers breaking a pin that keeps them in place on the feed shaft. They are D shaped rollers about midway back when you remove the tray.
They will be stopped in different positions.
Online at there is a complete parts list under support and drivers.

Apr 19, 2008 | Xerox Phaser 6250DP Laser Printer

1 Answer

Paper jams

Check to see if there is anything stopping the paper like a small piece of paper/paperclip.
Also see if the reg rollers are turning.
try the top 2 things if you still have the problem please get back to me.
Thank You

Feb 19, 2008 | Xerox Phaser 6250DP Laser Printer

Not finding what you are looking for?
Xerox Phaser 6250DP Laser Printer Logo

1,524 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 2 Expert

97 Answers


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

72 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides