My Xerox Phaser 6250N (not the 6250DP) is giving me the error, "Jam at registration roller." When I checked the paper path, I found one piece of paper that I removed in its entirety, without ripping or tearing. The error still shows up. I turned off the printer and restarted it, and I still get the error. What can I do to solve this? I'm told there's a technical bulletin regarding this particular issue. Could you please send it to me? My email is email@example.com. Thank you so much.
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Re: Xerox Phaser 6250N Jam at Registration Roller
Hi I will send the service manual as soon as possable if you require it.
The file size is around 8mb so make sure you can receive it by E-Mail
Please repost or call me on 07764303923 I am in England so use appropiate international codes and this IS NOT A PREMIUM RATE NUMBER
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If you open the top cover and remove the imaging unit. Look straight down, and you will see a black rubber roller about 8 inches long. this is the registration roller. If you remove the four screws (two on the left side, one in the middle, and one on the right) and gently lift up your wrinkled paper will be right there. Since your are not replacing the registration assembly you do not need to remove the two connectors that attach to the main board from the registration assembly. Just remove the paper, reseat unit, and put back screws. There is a test to see if your unit has the fix that gives the drive assembly a little more power to aviod jams in the future. This is a software fix. I believe it's available on the xerox website as a postscript snippet. xx.ps
Are you referring to the upper roller in the front of the machine ? Under the stainless steel assembly? If so, it is very likely you snapped the black actuator in the registration assembly. You have to order then entire assembly to repair it.
Believe me, it happens, Oh yeah, it happens, its easy to break without realizing you have.
Search xerox.com or tektronix.com for 6250FMSFix.psx, which is the driver to fix the fuser stall problem. When we downloaded the file 4 years ago, there was no link to the correct page. We had to do a google search on the site to find it. Other key words you might look for are "fuser", "stall", and "snippet". There is a FuserReadme.txt file that goes with this. It tells you how to put the file into the printer with ftp (that sounds safe; you did change the administrator password, didn't you?).
Are the tabs in those D shaped rollers broke?
They will snap off into the shaft, but still be on the shaft. Not uncommon.
reach in and hold the steel shaft with one hand and see of those rollers spin freely. If so the plastic pins inside the roller have broken. It is not uncommon on that machine. Pop one off and see if there is a plastic pin inside the roller.
That problem is the registration clutch.
You have to order the registration assembly to get the clutch. It is located on assembly with the black and stainless steel roller, you have to pop out the imaging unit to see it.
But that WILL fix your problem. They changed the style of clutch also. It is more reliable now.
Jams at the registration roll often come from one of the pickup rollers breaking a pin that keeps them in place on the feed shaft. They are D shaped rollers about midway back when you remove the tray.
They will be stopped in different positions.
Online at Xerox.com there is a complete parts list under support and drivers.
Check to see if there is anything stopping the paper like a small piece of paper/paperclip.
Also see if the reg rollers are turning.
I DO HAVE A FULL SERVICE MANUAL FOR THIS MACHINE ON DISK AVAILABLE
try the top 2 things if you still have the problem please get back to me.