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PowerBookG4 MAC won't open my Elements 400GB External Hard Drive by Western Digital.

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  • wendycc Jul 06, 2010

    My MAC - PowerBook G4 won't open my Western Digital 400 GB Elements model # WD4000C035-000.

    I use to have hooked up to a USB hub & that is when it started to be slow. It is now plugged directly to the computer and still can't find the external Hard drive.

    I had the computer on in "sleep mode" and the power went out in my building. Ever since then it hasn't been working. What do I do now?? My other external Hard drives are working fine.

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First make sure your usb cable or firewire cable connected to harddrive is working fine.Also make sure usb ports of computer is working fine.
If still not recognized then connect harddrive to weindows computer take backup of all data then open my computer and right click on your external drive then format it.
Then again tranfer data to harddrive.
Then check in mac.
If you don't need any data from harddrive then in mac follow below procedure and format it.
Use the Apple Disk utility software that comes with your Mac.

PARTITION your Mac as 1 Partition and while you are in that same window, SELECT OPTIONS.

THIS IS THE KEY: There are 3 radio buttons in the popup window for formatting options. The drive was preset as the bottom button PC formatting and you have to chose the middle button which is for Mac.
Click apply and finish formatting your drive. Works perfectly.
One other thing, it is a good idea not to have any applications running when you format the drive.
If your harddrive is not recgnize in mac and windows then your usb cable or harddrive has issue.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Jul 06, 2010

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Hi Wendycc, Please follow the below steps: 1. Your hard disk draws power from the usb cable only for its operation. So using a long usb connecting cable may result in loss of power due to attenuation. So remove any extension usb cable, if used to connect your hard disk to your computer. 2. Try connecting your hard disk to any other computer and check if it is working fine. If working then there might be some problem with your mac. Try connecting using some other short length USB cable. 3. Avoid connecting via any USB hub or USB splitters. Directly connect your hard disk to your computer using a single short lenthed usb cable. 4. If connecting to desktop PC, then connect your harddisk directly at the backside USB ports and avoid using the front USB sockets. I hope this is useful to you let me know your comments Thanks

Posted on Jul 06, 2010

  • wendycc Jul 06, 2010

    I use to have hooked up to a USB hub & thats when it started to be slow. It is now plugged directly to the computer and still it cant find the external Hard drive.

    I had the computer on in "sleep mode" and the power went out in my building. Ever since then it hasn't been working. What do I do now??


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Hello...after moving pc and take of power of WD Elements 400, it didn't show up anymore in the My Computer screen and doesn't seem to work...no sound, just the burning blue light..what to do?


Disassemble the case, and remove the 400GB disk-drive.
Connect the disk-drive as a "slave" disk-drive to some desktop computer, and see if you can still access the files.

Get the serial-number from the label on the top of the disk-drive, and access Western Digital's web-site, to check if the device is still under warranty. If it is, W.D. will replace it, at minimal cost to you.

If the warranty has expired, W.D. has a "Customer Loyalty" program -- you can buy another external disk-drive from W.D.'s web-site, at a significant discount.

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You can use a pc formatted drive with a mac but to format it as a mac drive go to applications then into utilities then go disk utility. Once opened in the left hand side choose your hard drive on the right hand side you will see buttons "First Aid", "Erase", "RAID and "Restore". Click on Erase under volume format choose Mac OS Extended (Journaled) then name your hard drive and then click the erase button down below the name box. Hope this helps

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Cant use my external HD


yes you need the cd. you will have to go to western digital support and get the cd

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Take it back to where you bought it, and get a replacement,
or at least get them to demonstrate that it _does_ work, when connected to a Mac computer (not a Windows computer).

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You probably formatted it with an NTFS filesystem. The Mac won't read NTFS drives. You will need to reformat the drive (after backing up the data that's on it) with a FAT32 filesystem. AFAIK FAT32 is the only filesystem that can be read by both Mac and Windows.

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