Question about Canon PIXMA MX870 Wireless Office All-in-One InkJet Printer

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We have a printer (MX870) that keeps giving us an error stating: there is no paper. There is paper in it but we cannot get it to print...it continues to give us the same error

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From the service manual about the paper issue this is what it says:

***Rear tray. There is no paper. Load paper and press [OK].

Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the OK button.

***Cassette. There is no paper. Load paper and press [OK].

Confirm that the cassette is selected as the paper source. Set the paper in the cassette,
and press the OK button.

Hopefully its just a setting on the printer or the computers printer properties.

Best of luck..

Posted on Jul 06, 2010

  • emilydgeyer Jul 06, 2010

    Thank you! It worked!

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Anyone need help for thsi printer see this link:
http://www.continuousinksupplysystem.com.au/10042196-continuous-ink-supply-systems-ciss-canon-mx870.html

Posted on Jul 21, 2010

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Here's what the manual states about the paper light:
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When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


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Press Continue button twice quickly to see the secondary error code.


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When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

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We recommend that you clear the entire paper path when a paper jam occurs.


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2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

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I have a canon mx870 and it will not print from the cassette lower tray, even if it is set to it, it always wants to print from the rear, even if it is closed!


It may be that, if it's not the tray allocation settings causing the problem, some printer maintenance will fix this. I had this problem, after I had only had my MX870 a couple of months. Suddenly, it would not print from the cassette even when printing to standard A4 plain paper. Nor would it print from the cassette even when I changed the printer settings from 'automatic' tray selection to print always from the cassette. After seeing something online, I then ran some of the MX870 maintenance applications, first 'Cleaning', then 'Print Head Alignment', and finally 'Roller Cleaning' for the cassette rollers (for which you have to remove all paper from the cassette). The problem has been solved (at least for the moment).

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Try to follow these steps:
Try keeping the paper only in the bottom tray (there's a tray in the bottom) Try pulling any paper out of the top and just close that top tray. Open up the head so that u can see the ink cartridges and turn the printer on and off and maybe it will center itself again. If it's still not working (even if lights aren't red and print head wont align in the center) try manually moving the head back and forth like 18 times so you can lubricate that rail in the back that's holding it. After that, re-turn it off and on again.
hope it will solve the issue, do rate the solution if got help

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Hi, My canon mx870 all in one printer as soon as you turn it on keeps coming up with error message 6500 flashing ( printer error has occurred turn off the power then back on again. If problem persists see...


here is what cannon says " "
they want you to try resetting memory

  1. On the operator panel, press the <ON> button. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON button does not shut off the printer.

  2. Wait approximately ten seconds and then press the <ON> button again.

  3. Wait until the device has completed its cycling process

    Note: It may be necessary to unplug the power cord and retry if the above steps do not clear the error.
these steps seem very simple and infective. my advice, check for a paper jam internal paper bits or a ripped piece of paper 41that is blocking internal sensors and indicating a printed page is stuck in the tray. also check the print cartridge did not dislodge during printing. it dose happen and they sometimes need to just be reseated to resume printing. their will also be issues with the units not working properly due to manufacturing defects. but the printer has a fairly dignified rating, remember all in ones are more complicated and theirs far more that can go wrong with them. so trouble shooting those things first will help in figuring out why it is not working. sometimes unplugging the printer from the wall and pressing the power button to try and bleed off excess voltage from the capacitors inside will get the unit to reset faster. but the printer sounds like it is displaying a internal fault code. see their manual downloadable here

Download Manual

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5. Click "Resume" for four times then soon click "Power" button, to confirm the selected action (reset counter absorber).
6. Turn off the printer and turn on again

http://www.fixya.com/support/t5998845-error_code_6c10_mean

Hope this helps.

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