Question about Kenmore 24032\24036 Top Load Washer

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Washer fell down steps and it makes alot of noise on spin cycle

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  • A Miller Jul 06, 2010

    You think your washer is loud, you should have heard me when I fell down the steps!

  • oldguy5 Jul 06, 2010

    This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine. First, see the Sears parts site for your washer:http://www.searspartsdirect.com/partsdir... Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts. If you look at the section on "Machine Base Parts" you'll see a number of springs and vibration pads. It's possible that one or more of the springs or pads has come loose or broken. In order to get to them you have to remove the cabinet. Here is a description of how to do it.http://www.american-appliance.com/catalo... This will also give you a good chance to check for anything else that may have come loose. Also see the Whirlpool Service Manual for top load washers. It has a troubleshooting section that describes the reasons for excessive walking or vibration. WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKShttps://secured.whirlpool.com/Service/Sr...$FILE/L-55.pdf WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGShttps://secured.whirlpool.com/Service/Sr...$FILE/787772%20%234.pdf

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  • Master
  • 15,935 Answers

It appears your clutch assembly has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Oct 01, 2010

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Posted on Jan 02, 2017

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