Question about Brother MFC255CW All-in-One InkJet Printer

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I can send a fax but cannot receive. I have tried all receive modes and cannot get it to work. The fax/phone mode allows my phone to ring, but I cannot take the call. The TAD mode allows me to send but not receive. Any help would be appreciated. I have the printer/fax standing alone, but also have other phones on the same line.

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Most of the time, when you can send but not receive, it is a phone line issue and not the machine. extremely rare does a machine send and not receive. but, make sure the phone jack is in the "Line" jack and not the external phone jack. Thia is normally the number one issue with sending and not receiving.
Regards

Posted on Jul 06, 2010

  • 1 more comment 
  • sheryn_somme Jul 06, 2010

    Thanks for your reply. Yes, I had the lead connected correctly. I have just tried fax/tele mode again and I seem to be able to answer an incoming voice call now on my home phone - so that may fix my problem. I cannot test the receipt of a fax until tomorrow when I can contact someone who has a fax to ask them to send one to me (unless you can do that??)

  • Muzahura Frank Jul 06, 2010

    ok, thats fine, till tomorrow. just don't forget to rate my solution.

    Regards


  • sheryn_somme Jul 06, 2010

    So you can't send me a fax to see if it works. Also, how do I know if it is a fax or an incoming voice call?

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It sounds top me that the phone line has been put inot the wrong jack on the fax. There are generally two or three jacks to plug your phone line into. Look for the jack that has the letter L or the word "Line"
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Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
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  2. Press <Menu>.
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Types of receive mode
Select the receive mode according to your needs.
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Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
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The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
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  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
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Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
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  • The entire message should be no longer than 15

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