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Group Pickup setup on Strata 280 phone system

Hi,

I have inherited a Toshiba Strata 280 phone system, currently there is a pickup group set up for handling incoming calls. First 1 extension rings, then after 3 rings, 4 other extensions ring then after 2 rings the whole office rings.

Can anybody point me to a manual or guide on how to programme this as I need to change it.

Thanks in Advance

Dave

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  • Toshiba Master
  • 35,737 Answers

Try Googling (Toshiba)(280)(manual) without parens.

Posted on Aug 12, 2017

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: Executone 64 System: Only certain extensions ring

http://www.executonesystems.com/documents/IDS_UserGuide.doc

Try going to this user guide and see if this helps.

Posted on Jan 26, 2009

  • 1 Answer

SOURCE: How do you do a call pickup on Nortel i2004 system?

Feature 75 if the phone is in your group (see administator), Feature 76 plus DN (extention) to use directed pickup (if you know which extention is receiving a call)

Posted on Jun 27, 2009

  • 5 Answers

SOURCE: Cisco 7970 ip phone, can't pickup call

Make sure you have both phones in the same call pickup group. I have never used the group pickup button. The regular pickup button is what I use.

Just to be clear the procedure is..once phone A rings you hit the pickup button on any other phone that is in the same group as phone A. After you hit the pickup button the call will be drawn to the phone that you hit the pickup button on. Once the call is on that set hit the answer button to answer the call.

Posted on Aug 01, 2009

NBX_Tech
  • 58 Answers

SOURCE: 3COM NBX V3000 Ghost Ringing

This sounds like you have a phantom user as a member of your incoming hunt group. Meaning you have a user extesion without a phone associated to it (just a mailbox). Check your hunt groups and make sure there aren't any phantom users in them. If so, remove them and this will stop happening.

Posted on Jul 26, 2010

consultel1
  • 860 Answers

SOURCE: I need help programming hunt

Looks like you need to set your overflows from HG1 to HG2 then to extension xxx.I'd set the delay from 12 to 15 seconds.

Posted on Nov 09, 2010

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1 Answer

How to pick the call from other extensions


I have downloaded several manuals for the Avaya by searching online, some are good basic user guides and some very technical. You can pick up a call in several different ways - here is a copy from the manual on call pick ups:

2.2.2 Call Pickup
If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group
or line being called.

1.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the
button which the call is on.
2.Press an idle Intercom or Call Appearance button.
· To pickup a call ringing at a particular extension:
Dial 6 followed by the extension number at which the call is ringing or parked.
· To pickup the longest waiting call in a pickup group:
Dial 66 followed by the pickup group number (1 to 4).
· To pickup the call ringing on a particular line:
Dial 68 followed by the two digit line number.
3. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button).

To Create a Call Pickup Button (ETR 18D/ETR 34D Phone)
1.At the phone press Feature 00.
2.Program Extension: is shown on the display.
3.Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting
of the button is displayed.
4.Press the first intercom or call appearance button.
5.Dial 6 followed by the target extension number.
6.The button function is changed to Call Pickup followed by the target extension number.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then
placing it back in the cradle.

To Use a Call Pickup Button
1.Press the Call Pickup programmed button

May 29, 2014 | Avaya Corded Phone avaparp18d

1 Answer

How i can activate 40 for my telephon?


40? It's the pickup code for a Panasonic system and it's the universal pickup code for phones in your ring group. Make sure that you and all the other people are in the same group and 40 will work. As an alternative, you can use the directed call pickup code. (41+extension) or program the phones to ring differently. This assumes a TA series system.

Dec 20, 2011 | Panasonic KX-T7730 Corded Phone

2 Answers

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Your station is not programmed into the same pickup group as the ringing phone. This needs to be done in config programming.

Dan

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1 Answer

Cisco 7970 ip phone, can't pickup call


Make sure you have both phones in the same call pickup group. I have never used the group pickup button. The regular pickup button is what I use.

Just to be clear the procedure is..once phone A rings you hit the pickup button on any other phone that is in the same group as phone A. After you hit the pickup button the call will be drawn to the phone that you hit the pickup button on. Once the call is on that set hit the answer button to answer the call.

Jul 10, 2009 | Cisco Computers & Internet

1 Answer

Call pilot 100 hunt group


Not too sure if you really need that dial 0 point, since the calls are already ringing in on the receptionist desk.

You can create changes and make a hunt group, with an over flow with another hunt group, which will rings specific people, and if there is no answer the over flow can go to a voicemail or auto attendant... more programming than I would like to type.

Simple solution: Make sure that everyone that you want to answer the calls, they are in the same pick up group.

Then if the people that you want to answer hears the phone ringing, they just have to dial Feature 75, this is group pickup.

To find out if the people are in the same pick up group:
-> go into the system programming
-> TERMINALS&SETS and enter the extension
-> find CAPABILITIES and enter
-> hit next till you find Pickup grp: this will have a number and ensure that all the sets you want have this same number.
-> rls to back out of programming.

This way anyone that hears the phone ringing can answer anytime they want.

Mar 20, 2009 | NorStar Cics 6.1 & Call Pilot 100...

1 Answer

How do I get "call pickup" to work on a KXTES-824?


Two of the above codes work for me, so let's figure out what you're doing. First of all, did you convert the intercom calls to ringing on all calls? If I have auto answer turned on, I can't pick up anything.

If the phone is ringing, I can use 40 and 41xx to pick it up. I can retrieve a call from hold by dialing 53x where x is the line number on hold (just in case you're trying this with a cordless or single line set).

By default, all extensions are in pickup group 1, but 41xx directed call pickup will always work if the Call pickup deny is properly set as you indicated

Carl

Feb 16, 2009 | Panasonic Lands Phones

1 Answer

How do I add a new number into my Avaya (model 1408) phone's pickup list?


use list usage ext xxxx to find the pickup you are in

use change pick xxxx to amend the pickup group.

A station can only be in 1 pickup group.

Oct 26, 2008 | Avaya Lands Phones

1 Answer

Picking up a call


@AlexaF

A couple of things to try. First, walk up to the phone that's ringing and dial 720# on the intercom. They may have set Call Pickup Deny (by dialing 721) and this will clear it.

If that doesn't work, you may have fallen out of the pickup group. You can test this by using the Directed Call Pickup code which is 4 + the ringing extension number.

If that works, but 40 doesn't, there's some programming(system prog 600) that needs to be examined. By default though, each phone is in pickup group 1.

Carl

Sep 29, 2008 | Panasonic KX-T7730 Corded Phone

2 Answers

Toshiba strata dk 280


it may be setup to block outbound calling, remember also, you have to dial a 9 to get dial tone on a centrex line, so in this case if your phone system is setup to dial 9 as a line access code you will actually have to dial 99. hope that helps

May 13, 2008 | Toshiba Strata PT-390 Corded Phone

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You will need to talk to the phone administrator. It needs to be set up in system admin.

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