Question about Nokia E72 Smartphone

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Can't send smses from my Nokia E 72.

I purchased the phone in February this year. Though there have been issues with the piece since the very beginning...it used to hang, reboot or take ages for applications to open up...this one problem has me pulling my hair out. I can't send smses from my Nokia E 72.

I tried restoring factory settings, but it's asking for some code...which I unfortunately don't remember (must have set it earlier). Could anyone suggest anything other than a hard reset? The message centre, etc. is all in order.

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