Question about Whirlpool Duet GHW9150P Front Load Washer
Posted by Anonymous on
Thank you! We took our Duet 9150 apart and found that ALL THREE support arms were cracked. Same problem with shredded front tub also. My washer is a little over 7 years old. I called Whirlpool at the above number (you can't get "warranty service" but the parts service lady transferred me to the warranty dept). They were most helpful, and are shipping me both the metal tub AND the plastic which the metal destroyed, free of charge. Apparently your experience has shown them they have a problem with this...or I got a more helpful service agent!
Posted on Mar 02, 2012
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Posted on Jan 02, 2017
No you do not have problems with your bearings (especially if you can rotate the basket and it rotates nice and smooth).
What has happened to your machine is exactly what happened to mine: One of the three 'legs' on the shaft support attached to the rear or the basket has broken. The reason it broke is because the bracket is made of die-cast aluminum alloy that is being attacked by galvanic corrosion. See attached pictures of the corroded shaft support, including a close-up of the break. This is what you will find when your machine is taken apart.
You can verify this failure mode by slowly rotating the basket and observing the position of the basket at its maximum off-center location. While the basket is at this position look at the back of the basket and you should see one of the three 'indents' located at the 12 o'clock position. While at this position you should be able to move the basket up and down. Now rotate the basket 120 deg so that the next 'indent' is positioned at the 12 o'clock position. The basket will now be more centered in the opening, and you will not be able to move the basket up and down. You have just identified which of the three bracket arms have been broken.
Call Whirlpool warranty service (1-800-253-1301) and tell them about the problem with the basket: believe it or not the basket has a life-time warranty. The shaft support is not available as a seperate item. The basket p/n is 8182232.
I was able to get Whirlpool to send me a replacement basket, but they would not do the same for the front-half of the plastic tub, which was damaged by the basket hitting the front lip, even though the warranty states that the plastic tub is warranteed for ten years. They did however agree to sell me one for 50% off the std cost. The p/n is 285982.
If your washer was purchased less than 5 years ago, best to work with your local Whirlpool authorized service agent to get the machine repaired. My machine is over 5 years old (GHW9100LW1), and I am repairing the machine myself.
I would be interested in hearing how you make out in getting your washer repaired.
Bill in Ma.
Posted on Nov 18, 2008
SOURCE: Tub and Basket
Fairway, sounds like you have a worn drive block. You are going to have to remove the agitator and inspect the drive block. If it is the drive block you will get some good hammering when the spin cycle stops. I will attach some photos of a worn out drive block. If you want to attempt to handle this yourself, we can walk you through it. Catriver..post back.
Posted on Oct 23, 2006
really sounds like a coupler issue. May look fine but if one of the teeth are busted it will do this. You can get a tutorial for fixing this here. http://www.shop.washermd.com/category.sc?categoryId=4
Posted on Jan 08, 2009
old duets have nut on rear pulley that becomes loose. remove rear panel and tighten nut. check while spinning by hand if pop is felt. if it rotates smoothly then you may need new shocks on tub
Posted on Mar 14, 2009
Your problem is probably much more than the washer being out of balance. The front load washers have shock absorbers that hold them from moving all over the place. These have a habit of breaking. Then the drum hammers and sounds like things are flying apart. Pull the bottom front off and check the shocks. Typically the rings where the pins go throuhg are where they will break. Sometimes at first they look okay and you have to grab them and move them to see that they are broken.
I hope that this will help you to solve your problem!
Thanks for using Fixya!!
Posted on Nov 30, 2009
Testimonial: "Thank you. I think this sounds like exactly the problem I'm having."
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