Question about Bissell 37604 Lift-Off Pet Bagless Upright / Canister Vacuum CleanerVacuum

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Vacuum cleaner doesn't turn on

It worked yesterday. Have plugged into other outlets - no power appears to be going thru cord to motor. On/off switch is doing nothing. Less than 2 years old.

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  • pdadams2006 Jul 06, 2010

    I ended up taking the cover off, and jiggling the leads going into the on/off switch & making sure they were seated securely. Replaced cover. Then everything worked as normal.

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We would like to assist you with troubleshooting suggestions. Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

Posted on Jul 06, 2010

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Maybe you got the wires crossed between the two cords. Vacuums have polarized plugs and if wired imcorrectly can definitely cause the vacuum to not work. Try switching over.
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My vacuum worked fine yesterday and now doesn't start


To my knowledge, the on/off switch is the only area to turn your vacuum on or off. There might be a problem with your cord, or with the switch itself. I suggest checking for clogs and anything that may cause a problem.

I also suggest taking it to a local vacuum shop to have it looked and as you may need some new parts (cord/switch)

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Hello,

Ok, thanks for the clarification. Even though the cord doesn't have any external damage, it's still very possible that it has gone bad. When a Sebo upright doesn't even start, this can mean one of several things. The parts that could go bad that would cause the machine not to turn on would be the cord (most common on a Sebo), the on/off switch, the PC board that's on top of the motor, or the actual motor. In the 7 years that I've been selling Sebo, I have only changed out one PC board, and I've never had to replace a single motor on a Sebo yet. I have had to replace several cords over the years, some showing external damage, others didn't show any damage.

The cord and the switch are going to be the easiest parts to test, and also happen to be the most common, so this is a great place to start.


Here's how you can test the switch and the cord on the vacuum cleaner. You'll need to have a simply Electrical tester that will test if current is going through the cord. Here's a link to a similar one that is very inexpensive that I used in this repair solution:
http://www.homedepot.com/h_d1/N-5yc1vZ1xh7/R-100183054/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053


Step 1. Unwrap the electrical cord from the vacuum cleaner, and set the entire cord aside. Also remove the on-board wand that rests directly behind the bag housing. After the wand has been taken out, you should see on the left side of the vacuum where the handle goes into the body of the vacuum a little gray lever (my picture this lever is yellow as I only had a Sebo X5 on the floor, but the repair is identical). This is what the lever looks like:


80f63f9.jpg
Step 2. As you'll see if you look closely, the lever says "closed". Turn the lever towards the front of the vacuum so the lever reads "open".


8d9a86b.jpg
Step 3. Once the lever is moved to open, lift straight up on the entire handle assembly to remove it from the vacuum cleaner.


3c3c9cb.jpg
Step 4. Once you have the handle assembly out of the vacuum cleaner, turn the handle upside down. You'll be able to see two small metal electrical terminals that connect into the base of the vacuum where the handle meets the vacuum cleaner. Make sure that both terminals are visible. I have seen a few Sebo's where the handle has come loose, and these terminals no longer make connection to the rest of the vacuum, causing the vacuum not to turn on. You can re-attach the handle into the vacuum cleaner, turn the lever on the side from open back to closed, and test the vacuum to see if it comes on.

Step 5. If the vacuum failed to come on after reinstalling the handle, take the handle back out of the vacuum. Put one of the wires from your electrical tester into each terminal in the bottom of the handle assembly. Make sure that the tester is actually making contact with the metal terminals. It should look like this:


614747f.jpg
Step 6. With each of the electrical tester wires pushed down into the handle and making sure they are making contact, plug the cord into a standard wall outlet. If current is present, the electrical tester will light up. If not light comes on, try flipping the on/off switch and see if this has an effect on if the tester lights up or not:


1fdc3c7.jpg
As you can see in the picture above, the cord and switch on this vacuum are good. If your tester lights up when you put it into the handle, then this means that your cord and switch are good. This means that either your motor, or PC board have gone bad.

If the tester signals that you don't have any power at the bottom of the handle, then this means that either your switch or your cord is bad.

If you will please let me know the results of the electrical test here on the bottom of the handle, I will then go into the next steps of the repair, and explain how to open up the machine and either replace the cord / switch, or if you did have power here, the pc board or the motor.

Please just use the clarification request form that you used last time. I hope this was helpful in diagnosing your machine. If this helped you, please be kind and rate the repair as helpful by clicking the thumbs up icons in the top of the repair.

I look forward to helping you fix your Sebo.

Chris J.
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1 Answer

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http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=40540&thid=564949
Hoover only two years old and it stopped working!
Posted by baby_nurse on May 02, 2008
My Hoover self propelled wind tunnel was working great until a couple of days ago when it started shutting on and off while vacuuming. I thought it was the outlet but when I plugged it into two different outlets it did the same thing. Then finally yesterday it just stopped working it won't even turn on when plugged in. I thought it was the switch but it is not. Is it the motor? Has the motor burned out? Do I need to buy a new one? Help!!

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
Hoover U6616-900 Windtunnel Bagless Upright
I think you are right, if it is not the switch then it would be the motor. Does it smell bad like a burning smell? If so it is definitely the motor and then @ that point you may want to get an estimate for motor replacement, and keep in mind of what you spent on the vacuum versus what the cost of repair might be. My own rule of thumb is if it cost more than ½ of the price I paid for it then you have to decide – do I want to pay the repaired cost for the vacuum or do I want to purchase a new one. Just a suggestion... You may want to check with your local vac dealer. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Don – The Vac Man
Go Ahead. Use Us.

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First, check your outlet for power...plug something else in. Then, inspect the cord and check the power switch. You can use a multimeter to test across the power plug of the vacuum in the ohms position. Turn the switch off and on. If it does not change readings...the switch or cord is bad. If it does, it might be the motor.

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