Question about Canon PowerShot SD770 IS / IXUS 85 Digital Camera

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When i turn on, it says lens error, restart camera - i"ve turned the camera on and off several times and nothing happens, the error message continues to show. I've taken the battery out and put back in but nothing helps. is this fixable?

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Try one of these two fixes, if they dont work for you follow the link below for further troubleshooting.

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html


Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: If the camera's batteries ran down completely while the its lens was still open, the camera may show a lens error or not start properly when new batteries are installed. Remove the memory card and keep it removed, then install the new batteries. When you turn the camera on with the card removed it may come back to life, as this triggers a reset in some cameras. Error E30 (for older Canon's) means that you don't have a memory card installed, so turn it off, slip in the SD card and turn it on one last time

Posted on Jul 05, 2010

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Lens probably does not extend or retract because of debris or a misaligned gear box. Thelens can be repaired without having to replace it. Try toreturn to manufacturer first. If you're out of warranty, there arethird party place that fix them such as camera lens repairs. If you want to do it yourself, there are also free camera repair guide websites that show you how to replace the lens, the replacement part is usually available on ebay.

Posted on Jul 10, 2010

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Lens error restart camera canon SX10IS


Here are some troubleshooting steps for a lens error. And here's a video summary of those steps:

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Error message: "Lens error, restart camera" unable to get it to work Have powered on & off several times. Also removed batteries and powered on several times all to no avail.


There are 2 fixes I know for this you can try.


1. Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

2. If the camera's batteries ran down completely while the its lens was still open, the camera may show a lens error or not start properly when new batteries are installed. Remove the memory card and keep it removed, then install the new batteries. When you turn the camera on with the card removed it may come back to life, as this triggers a reset in some cameras. You don't have a memory card installed, so turn it off, slip in the sd card and turn it on one last time.

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Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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I'm guessing that the lens is stuck. Either the cover refuses to open because something is wedged in or a mechanical malfunction. The camera won't work if the lens does not come out a bit. Take a look at the lens and examine why the cover doesn't open up. If it is a mechanical malfunction (meaning internal problem), might as well have it fixed. Be careful and keep your fingers off the lens. You may touch the cover but hands off the lens. Hope this helps.

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Lens error


Hey Wiggs12485,
This error message appears when the camera detects a problem with the lens when it's turned on. This is often caused by the user pressing on the lens when it is trying to extend, or the camera is being used in a dusty or sandy environment. When this message appears turn the camera off and back on, and this should resolve your issue. If this message continues to appear you should have the camera looked at by an authorized service technician because there is probably a problem with the lens.

Sincerely,
Allan
Go Ahead. Use Us.

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Hi all.

An E18 lens error or a "lens error restart camera" message is almost always a problem that must be sent in to the service center for repair. Though most often the result of a fall or other physical impact, they can occur spontaneously. Like a car stripping its gears, the lens motordrive mechanism has gotten off track. Often the camera will make a grinding noise as the camera lens attempts to track back and forth and occassionally the unit will beep several times and turn itself off.

Unfortunately most point and shoot cameras have very delicate lens mechanisms and it doesn't take much force at all to cause this to happen. Very often you may inadvertantly obstruct your camera's lens with your hand when holding the camera and turning it on. In these cases it is often possible for your lens to correct itself by actually turning the camera on and off several times (restarting camera). In the case of falls or drops, however, the impact damage is often uncorrectable by simply restarting and the unit must be sent in for service at that time.

If this happens to your camera through no fault of your own and you are still within your twelve month warranty period, simply send the camera in for service and the unit will be repaired at no charge. If you are outside of your warranty period OR it is determined by a technician that impact, liquid, or grit (sand or dirt) damage is at fault then you will be assessed a repair charge (even if within your warranty period).

Typically customers with out-or-warranty repairs will have a choice of either repairing their camera at the stated charge or (depending on the camera model) taking advantage of the Canon Loyalty Program in which they may opt to select a specific refurbished camera model of slightly higher model design - at a discounted price.

Hopes this helps.

Sincerely,
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