Question about SanDisk Sansa e200 MP3 Player

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Hey Ok so every time i turn on my MP3 Player it would say Refresh Database.when it's done loading the screen goes black.ive tried reseting it but nothin happens.still the same thing.wat do i do

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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On the intro screen it freezez and eventually goes to the next screen and says refreshing database but it dosent refresh


This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.








Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't get past "Refresh Database" Screen


Hi

Try taking it back to the shop.
If not go to http://www.sansa.com/support

Tom

Jul 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Stuck on refresh/black screen


I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Mar 22, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Hang on refresh database


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Jan 19, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Refresh database


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Jan 19, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Sansa c-200 mp3 player ( refresh database screen stuck)


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Dec 26, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Refresh Database


I have the same problem and can not figure it out!!! how do I refresh database??!!!grrrrrr

Need help as well.

Thanks

Dec 12, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Database refresh on Iriver H10


I have done this. my iriver is almost full i have the 20gb, when the you do the database refresh, it just takes a really long time. mine takes about 2 hours to finish, once you see the clock on database refresh you cant do anything but wait till its finished.

Oct 18, 2007 | iRiver H10 MP3 Player

1 Answer

Refresh Database Froze!


Hey duse. I managed to fix my problem. Go to this site and folow the instructions. http://www.anythingbutipod.com/forum/showthread.php?t=11233

Jul 24, 2007 | SanDisk Sansa e250 MP3 Player

8 Answers

Sansa mp3 player freezes at refresh database


The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in http://mp3support.sandisk.com/firmware/rhapsody-1.0.2.165.zip. then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.

Mar 26, 2007 | SanDisk Sansa e200 MP3 Player

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