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Cannot get printer to copy - Brother Office Equipment & Supplies

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  • lawrence ellman Jul 05, 2010

    I am not getting a reply or a solution to my problem. I want to get another expert.



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Did you see any error message? If so I would need to know that. If not, follow the instructions below;
Remove the cartridges, Turn off the printer, disconnect usb cable, ethernet cable, power cord, leave it for few minutes and again turn it on with only the power cord connected, Leave it on for another few minutes, then turn ir off again, connect the cables like usb and ethernet. Power on the machine while you keep pressing the power button, Install the cartridges and check whether this helps or not.
You also need to clean the machine using blower or similar machines to blow out the dust and dirt. Please check the paper passages and carriage.

Let me know after you are done with all these with the error shown on the system or on the computer.

Good luck.

Thanks for using FixYa.

Posted on Jul 05, 2010

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Start up your printer. Wait until it has powered on completely before beginning.

Open the printer's lid and place your item on the copying surface with the side you want copied face-down on the glass. Double-check the alignment.
Shut the printer's lid. For large items, such as books, you may want to remove the printer lid rather than forcing it closed .Choose the kind of copy you want: black-and-white or color. You also may have to select the kind of paper that you are copying.

Size the copy to the page if desired. Some multi-function printers allow you to expand or shrink the original to fit different sizes of paper.
Enter the number of copies you want. You may do this on the multi-function printer or in the print setup of your computer. Make sure the paper tray has enough paper to finish your copying job.

Press the "Start" button. Other names for this might be the "Copy" or "Print" button.
Remove the pages as they are delivered from the printer's feeding mechanism. Do not tug on the copies as they come out. Let them fall into your hands.
Take care.

Posted on Jul 05, 2010

  • 1 more comment 
  • lawrence ellman Jul 05, 2010

    1.get 2 messages - paper jam.
    I remove paper jam
    2. No paper inserted. I have paper inserted . and have done both thinks repeatedly.

  • lawrence ellman Jul 05, 2010

    will you reply to my description of the problem? when?

  • Sulaimon Jimoh Olayemi Jul 05, 2010


    Turn the printer off and on to see if it can automatically
    clear some or
    all of the jam. Many printers provide an error-code listing on the
    front panel display for the area where the jam occurred. If your printer
    shows an error code, be sure and check the printer manual to see if
    that identifies the area of the printer where the jam occurred.

    off the printer.
    Remove any paper trays. Inspect them for wrinkled
    or damaged paper.
    Open any other doors that give access to the
    printer's paper path and to
    the toner or ink cartridge.
    If necessary, remove the toner or ink
    cartridge. Place it in a bag or
    away from light to avoid damaging it.If you find a piece of jammed
    paper, remove it by holding it with both
    hands and pulling firmly, The goal is to keep the paper from tearing. If
    several pieces are jammed
    together, try pulling out the middle piece first to loosen the jamIf
    the paper does tear, try rotating the roller gears manually to free
    the paper. Don't force anything, though.
    Replace the toner or ink
    cartridge and paper trays, close any doors you
    opened and turn the printer back on.
    If the printer paper jam message
    still appears, then there is still some
    paper in the printer. Reinspect the paper path.

    If the problem still persist, i advice you unplug the printer and plug it back after few minutes, while the printer is booting/loading, pull the plug out of the socket to reset the printer, and plug back after some minutes, with this, the problem should be solve.

    Take care.



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