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Here is some general advice. Shredders have an interlock to be sure they don't run while the basket is not in place. They don't want you holding the head unit and it starts running and shreds your fingers. So you need to look for the switch that tells the head unit that it is in place over the basket. I'm guessing here but it might be something like a little plastic protrusion that pushes into the head unit to activate a swith. It is possible that the little plastic piece is broken and is not activating the head unit. That would explain why the display thinks that the basket is ajar or misaligned. BE CAREFUL if you tinker with the interlock and be sure it is unplugged!! That is an ORDER!
Its just seated together with the gear/blades housing ,
make sure you didnt miss one screw, then pry and pull upward its just stuck as the gear housing and blades are pressed in and seat firmly making it seem like its stuck , over time all that paper goo is also binding it up .
Heres a few sites that have gears another that has manuals you may have to call or email as not all parts are listed on website
your bin full sensors are dirty or broken to clean access bottom side of shredder head and look for a set of screws on each end of the paper throat. There you will see two little bulbs (bin full sensors) these have more than likely gathered paper dust and need to be cleaned with a Q-tip dipped in a little Isopryl Alchohol. This should solve your problem. If you have any questions just call us at 1-800-945-4545. A Customer Service Representative will assist you.