Question about Acer Aspire One Netbook 8.9" Notebook

3 Answers

Tried to update bios on acer aspire one zg5 to version 3310. downloaded files, renamed as instructed, copied to usb drive and followed instructions on "flashing bios". waited for more than 10 minutes but nothing happens. power is from AC, not battery.

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  • glustoff792 Jul 07, 2010

    please see my comments on the solution...

  • glustoff792 Jul 07, 2010

    please see previous comments

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3 Answers

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  • Acer Master
  • 4,737 Answers

Are you sure that the version 3310 is compatible with your system? I don't think it is. Even if you could do it somehow, you'll end up with a critical error and I don't recommend "do it yourself" method. In fact, it's best to update the bios from Cd, not from Usb or other external drives.
*(don't try to flash the bios before you know how to write it back)

Acer has implemented an option for it's customers to update bios manually, one is from cd and one from online direct download

==>>Download this file Acer Bios Update Utility (size: approx 121mb winzip file with extension as iso) write it on a cd and after restarting your computer, boot it from the cd. It will automatically detect the available bios updates with on the Cd and will auto-install it on your system. In case there's no new updates available, it'll not.

If you are not sure what you are doing, please call a technician to do it for your or take it to a service center for help, if you make any mistakes, it'll be difficult to recover and you'll spend more for that.
*Warning: for experienced-technical professionals only*

If you need more help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Jul 07, 2010

  • 1 more comment 
  • Lebanon Raingam
    Lebanon Raingam Jul 07, 2010

    Sorry we are not shown any previous solutions or comments, premium solutions are only shown to the respective experts. Hope you understand.


    Thanks.

  • glustoff792 Jul 07, 2010

    its a netbook w/o a cd drive. can't boot up to anything right now. completely blank. i also tried to reflash bios w/ previous version 3309 and same result. any other ideas?

  • Lebanon Raingam
    Lebanon Raingam Jul 07, 2010

    I am afraid, we should not try to flash the bios without prior technical advice, it can lead to fatal destruction if the flash has a write limit. Most flash memory has writes limit and so we need to consult with the acer support staffs.




    I still don't recommend using flash drive or floppy drive, if possible i would suggest you to use an external usb cd/dvd drive to get it done, otherwise your only choice is the service center (I know you don't like to hear that....* but i have to mention it since your problem is critical). Please don't practice without proper knowledge like following the instructions on forums or ehow etc.. I know that you are following....




    I am sorry that I can't give you the specific solution here, since it is needed to re-write the bios using a hardware. This is all what I can give my suggestions and instructions.




    Anyway I wish you good luck.




    Thanks for using FixYa.

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  • Master
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Hello,

Follow the below procedure,

Power on your Acer laptop and wait for the operating system to completely load. Double-click on the desktop icon that corresponds to your web browsing program. Click on the address bar at the top of the window and navigate to the Acer support website.

Click on the search box and enter in the phrase "WinPhlash." Wait for the search results to appear and then click on the WinPlash download page. Click on the download link. Return to your computer's desktop and open the "My Computer" icon.

Navigate to the folder where the WinPhlash file was downloaded. Right-click on the file and choose the option to "Extract to WinPhlash\."

Return to your web browser and navigate back to the Acer support page. Click on the link that corresponds to your physical location and then choose "Notebook" from the computer-type menu. Click on the product line and then the specific model of your Acer laptop.

Click on the "BIOS" tab underneath the information for your laptop model. Click on the orange download button and wait for the file to finish downloading. Return to the "My Computer" window and find the file. Right-click on it and choose the option to extract the file.

Open the folder you extracted and find the BIOS file that has the file extension ".whp." Click on the file and drag it into the WinPhlash folder you extracted earlier. Double-click on the WinPhlash program file.

Find the heading labeled "Specify new BIOS file" and click on the "Browse" button. Click on the ".whp" file you moved into the folder earlier. Click on the "Flash BIOS" button to begin the flashing process.

Wait for the flashing process to finish and then click on the "OK" button when a box appears asking you to restart your computer.

Take care.

Posted on Jul 07, 2010

  • glustoff792 Jul 07, 2010

    the computer does not start up...it needs the BIOS flashed 1st before i can do anything and i'm having trouble flashing the bios according to the instructions. when i turn on, i have blank screen....

  • Sulaimon Jimoh Olayemi Jul 07, 2010

    Hello,

    I advice you follow the link below to see information therein, the link shed more light on the above subject matter,

    http://www.wikihow.com/Update-Your-Compu...

    Type the above link on your web browser to see details, take your time to read and follow the instructions, it is well detailed.

    Let me know if you need additional information and if helpful, rate the solution.

    Take care.


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  • Master
  • 528 Answers

Hi. Here is the procedure on how to update the BIOS correctly.

You need:
A working USB thumbdrive you can erase.
UNetbootin. Download from here: http://unetbootin.sourceforge.net/
The files to flash the BIOS. I used the most recent version from here: http://sites.google.com/site/maclesblogspotcom/

Download all the files to an easy to find location.

Steps to prepare the USB drive:
Format the USB drive using the FAT file system, not FAT32.
Start UNetbootin and choose FreeDOS as the distribution. Screenshot here.
Unzip the BIOS files and copy them to the USB drive
Make a copy of the BIOS file and rename it as ZG5IA32.FD (this appears to be very important - my reflash failed until I did the copy & rename)

Reflash the BIOS:
Make sure the AAO is turned off, the battery is attached and the power adaptor is plugged in.
Insert the USB drive
Press and hold FN + ESC and press the power button to turn it on. Release the Fn & ESC keys. The LED in the power button will flash.
Press the power button again once and wait. It will take ~3 minutes, but I’d advise that you let it sit there for at least 5 minutes just in case your’s takes longer.

When the reflashing is done, the AAO will reboot and, hopefully, you’ll be back to normal.

If it doesn’t work, try reflashing again. The keypress sequence is a little tricky.

If the second try doesn’t work, then you’ll probably have to send it off for repair.

Posted on Jul 05, 2010

  • glustoff792 Jul 07, 2010

    i tried a couple of times and no luck. i am going to try again with another version of their BIOS. there has to be a way to reboot this thing! should i see something after doing the steps that will indicate something is actually going on? are there other options we can try?

  • glustoff792 Jul 07, 2010

    i tried repeatedly, no luck. bought new jump drive and formatted to fat as FAT. downloaded, unzipped, renamed files and copied to jump drive. downloaded unbootin, ran as Free DOS but unsure of other items and/or files it needs to use. what is an .ISO file, what exactly do i need to do in this process? i hear, feel or so nothing happening to my netbook after trying to flash BIOS. is the point to make an auto booting jump drive that flashes BIOS on startup? also tried w/ previous BIOS 3309, same non-result. i think its in setting up Unbootin where i might be going wrong and/or which files need to be on jump drive. Please be explicit. your reply said there was a screenshot but i did not see one in your answer. HELP!

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Bios fix netbook


hi
1.Download and extract the latest BIOS for the netbook.
2. Rename the BIOS file from 3310.fd to zg5ia32.fd.
3. Copy zg5ia32.fd and Flashit.exe to USB flash drive
4. Ensure that the AC adapter is plugged in.
5. Insert the USB flash drive into a USB port.
6. Press and Hold down the Fn and the Esc keys together and press the power button.
7. When the unit's power light comes on wait a few seconds and release the Fn and Esc keys.
8. After the keys have been released the power light will start to blink.
9. During the BIOS update process the display will be blank.
10. Let the unit run and after approximately 1 to 7 minutes, the unit should reboot and the BIOS will be updated.

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1 Answer

Acer aspire turns on but nothing on the screen


Hi;


This happened to me twice ( got two net books).


You need to follow up these steps:
Updating the BIOS will require a USB flash drive to store the BIOS information on during the update. To perform the update to the BIOS:
1.Go herehttp://support.acer.com/us/en/default.aspx and download the latest BIOS for the netbook.
2.Extract the files from the downloaded zipped BIOS file.
3.In the Dos_Flash folder, rename the BIOS file from 3310.fd to ZG5IA32.FD, in all capital letters.
4.Copy ZG5IA32.FD and Flashit.exe to the USB flash drive
5.Ensure that the AC adapter is plugged in.
6.Insert the USB flash drive into a USB port.
7.Press and Hold down the Fn and the Esc keys together and press the power button.
8.When the unit's power light comes on wait a few seconds and release the Fn and Esc keys.
9.After the keys have been released the power light will start to blink.
10.During the BIOS update process the display will be blank.
11.Let the unit run and after approximately 1 to 7 minutes, the unit should reboot and the BIOS will be updated.
If the unit fails to reboot, or the BIOS was not updated sucessfully, try the steps again. If the unit continues to fail to reboot, the unit may need service.
Good Luck

Sep 27, 2011 | Acer Aspire One A150-1006 Notebook

1 Answer

I have a acerbic aspire one that won't load to the net or restore to factory settings


Hi:
Do the following exactly how it reads:

Updating the BIOS will require a USB flash drive to store the BIOS information on during the update. To perform the update to the BIOS:

1. Go here http://support.acer.com/us/en/product/default.aspx and download the latest (check the latest date) BIOS for the netbook.

2. Extract the files from the downloaded zipped BIOS file.

3. In the Dos_Flash folder, rename the BIOS file from 3310.fd to ZG5IA32.FD, in all capital letters.

4. Copy ZG5IA32.FD and Flashit.exe to the USB flash drive

5. Ensure that the AC adapter is plugged in.

6. Insert the USB flash drive into a USB port.

7. Press and Hold down the Fn and the Esc keys together and press the power button.

8. When the unit's power light comes on wait a few seconds and release the Fn and Esc keys.

9. After the keys have been released the power light will start to blink.

10. During the BIOS update process the display will be blank.

11. Let the unit run and after approximately 1 to 7 minutes, the unit should reboot and the BIOS will be updated.
If the unit fails to reboot, or the BIOS was not updated sucessfully, try the steps again. If the unit continues to fail to reboot, the unit may need service

Sep 10, 2011 | Acer Aspire One PC Notebook

1 Answer

Aspire 5517 will not power up no lights, fans, nothing. Power supply checks OK


Hi:

You need to follow up these steps:

Updating the BIOS will require a USB flash drive to store the BIOS information on during the update. To perform the update to the BIOS:

1. Go here http://support.acer.com/us/en/default.aspx and download the latest BIOS for the netbook.

2. Extract the files from the downloaded zipped BIOS file.

3. In the Dos_Flash folder, rename the BIOS file from 3310.fd to ZG5IA32.FD, in all capital letters.

4. Copy ZG5IA32.FD and Flashit.exe to the USB flash drive

5. Ensure that the AC adapter is plugged in.

6. Insert the USB flash drive into a USB port.

7. Press and Hold down the Fn and the Esc keys together and press the power button.

8. When the unit's power light comes on wait a few seconds and release the Fn and Esc keys.

9. After the keys have been released the power light will start to blink.

10. During the BIOS update process the display will be blank.

11. Let the unit run and after approximately 1 to 7 minutes, the unit should reboot and the BIOS will be updated.

If the unit fails to reboot, or the BIOS was not updated sucessfully, try the steps again. If the unit continues to fail to reboot, the unit may need service.

Good Luck


Sep 02, 2011 | Acer Aspire 5500 5570-2609 Laptop

1 Answer

I want to charge the battery from the pc?


Linux-based Acer Aspire One Non-Charging Battery Solution


STEP 1: On a separate PC:
1. Go to www.support.acer.com or http://gd.panam.acer.com/home/
2. Click on Driver & Downloads
3. Select Product Family “Netbook”
4. Select Product Line Aspire One
5. Select your Product Model i.e.: AOA150 (located under your computer, after MFG.Date:xxxx AOA 150 – xxxx)
6. Click on the BIOS tab below (don't worry if you don't see Linux listed – BIOS is OS-independent)
7. Download BIOS to a temporary folder on your PC
8. Extract and make sure you know where you put the extracted files. You will only need three of them.

STEP 2: On a separate PC:
1. Ensure a USB memory stick is plugged in and run UNetbootin by downloading and running from: http://unetbootin.sourceforge.net/
2. It will prompt for a “Distribution” – change this to “FreeDOS”.
3. At the bottom of the window ensure the “Type” is “USB Drive” and check the “Drive” is the drive letter of your USB memory stick.
4. Click on “OK” and FreeDOS will be installed onto the USB drive. At the end don't Reboot.
5. Now copy some of the extracted BIOS files onto the USB drive as well. The only files you need copy are three: go to the sub folder BIOS_ACER_3310_Windows_AOA110 & AOA150/Dos_Flash, and copy the files 3310.BAT, 3310.fd and FLASHIT.EXE to the USB stick
6. Remove your USB stick from the PC, and plug into into your switched-off Acer.

STEP 3: On your Acer:
1. Reboot the Acer and press F2 at the initial “splash screen” to go into the BIOS settings.
2. Once in the BIOS arrow across to select the Boot Menu and move the USB HDD to the top of the list (using F5 and F6 to move them up and down). (I also moved USB FDD and USB CD-ROM)
3. Press F10 to save and exit.
4. Your Acer should now boot from the USB stick.
5. The FreeDOS screen will appear with an option to select a default option. Do this.
6. You will now be presented with a list of boot options – select option 5 (FreeDOS Live CD).
7. You'll get an error message about missing CD-ROM, which you can ignore and you'll be at the DOS A: prompt.
8. At the DOS prompt go to the B: drive (i.e. type “b:”, without quotes, and hit enter – the B: drive is you USB stick) and run the the 3310.BAT script (i.e. type 3310.BAT, without the quotes, and hit enter.
9. The BIOS should now install and reboot your Acer. Click on Settings and then System to check your BIOS has updated.
10. Restart your Acer and repeat 1. and 2. above just to make sure the Boot priority order has your hard drive at the top of the screen. It will probably have reverted automatically to the original order. If not, use F5 and F6 to put back in the original order.

These are a combination from:
http://chunkmedia.co.uk/2009/09/23/acer-aspire-one-update-bios-using-linux/
http://www.netbooktech.com/tag/acer-aspire-one-bios-update-instructions/
http://www.artiss.co.uk/2009/02/acer-aspire-one-bios

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1 Answer

Acer Aspire One Notebook ZG5


Try this guide for flashing the BIOS which is a common cause for this problem. You will need a flash drive and the bios files from Acer support downloads, takes about 10-15 minutes total for this repair.

Acer One Black Screen of Death Repair…..

In most cases the black screen of death for the Acer One is due to a bad update or corrupt BIOS. In 90% of the cases, this black screen can be cured by flashing the BIOS of the Acer One.
The first thing you will need besides the netbook is a flash drive, preferably a 1 GB version so you have plenty of room. Make sure it a flash drive and not a reader or mp3 player.
Go to the Acer support site and go to service and support and go to the drivers download section. Navigate to the exact model of your Acer One, it will be labeled on the bottom of the case. It will be something like AOA150 etc….
Once you choose the model, choose BIOS and download the latest that is listed. Save it to a folder on the desktop so you can find it later. Now find the file and unzip it to that folder. When the files are unzipped they will all be listed.
Now go to “My Computer” in the control panel and find the flash drive listed. Right click on the flash drive and scroll down to “Format”. Choose “FAT” as the format….not fat32 and not ntfs. Run the format, hit apply and accept and the flash drive will be formatted to the “FAT” file system, this will allow it to boot your computer and flash the new BIOS.
Now go to the folder that has the unzipped BIOS files. Now find the folder named…. “Dos_Flash…open this folder and you will find the file that has the version number of the BIOS files needed to flash the BIOS. Right click on this file and scroll down to “Rename”, choose rename. You have to change this file name to the following…..zg5ia32.fd
Now, copy this renamed file to the flash drive that you previously formatted and also copy the file, Flashit.exe to the drive as well. This file is in the same folder as the one you previously renamed.
Now make sure the netbook is off and is fully charged. Now connect the flash drive to any of the available USB slots. Now, press the “Fn” key and hold it as well as the “Escape” key and hold it. Hold these two down together and do not let go of them. While you are holding these two keys down, press the power button and hold it down until you see the green power indicator light comes on and starts blinking…once this happens, let go of the other buttons and observe the indicator light on the flash drive. It should also start blinking indicating files being read on the flash drive. Now, just wait up to 1-10 minutes for the BIOS to be written and flashed. If it all goes well…..the system should boot up without incident and without any data loss.

Apr 15, 2010 | Acer Aspire One PC Notebook

2 Answers

I turn my Acer on and nothing happens. The light


Try this it worked for me

Updating the BIOS will require a USB flash drive to store the BIOS information on during the update. To perform the update to the BIOS:
  1. Go here and download the latest BIOS for the netbook.
  2. Extract the files from the downloaded zipped BIOS file.
  3. In the Dos_Flash folder, rename the BIOS file from 3310.fd to ZG5IA32.FD, in all capital letters.
  4. Copy ZG5IA32.FD and Flashit.exe to the USB flash drive
  5. Ensure that the AC adapter is plugged in.
  6. Insert the USB flash drive into a USB port.
  7. Press and Hold down the Fn and the Esc keys together and press the power button.
  8. When the unit's power light comes on wait a few seconds and release the Fn and Esc keys.
  9. After the keys have been released the power light will start to blink.
  10. During the BIOS update process the display will be blank.
  11. Let the unit run and after approximately 1 to 7 minutes, the unit should reboot and the BIOS will be updated.
If the unit fails to reboot, or the BIOS was not updated sucessfully, try the steps again. If the unit continues to fail to reboot, the unit may need service.
Note: These instructions are only for the Acer Aspire One AOA-110 and the AOA-150 netbook series and should not be performed on any other model Acer Aspire One.

Mar 27, 2010 | Acer Aspire One PC Notebook

3 Answers

Black screen on acer aspire one series zg5


You should contact Acer. They know they have a display problen with the Acer Aspire One that can be fixed with a BIOS upgrade. We got our done. They sent us a USB thumb drive with the files and instructions on how to boot the thumb drive. After a couple of minutes the Acer restarted and all is fine.

Jun 01, 2009 | Acer Aspire One Netbook 8.9" Notebook

10 Answers

Acer aspire one model ZG5 does not boot


After a normal restart yesterday, my Aspire One booted into just a black screen. No POST, no BIOS, no hard drive light activity, just the power button LED on and the fan running fast. I was not very happy…

I went to the Acer Aspire One User Forum and started looking thru the Hardware section. I found this thread Dead aspire one and it looked like many others had a similar experience. After reading many stories of warranty repair or replacement, I was just about to dig up my receipts when I found this post: Re: Dead aspire one.

It seems that a lot of people had success reflashing the BIOS from a USB drive using tools provided by Acer. I don’t know if it’s officially supported by Acer or if it will void your warranty, but if the computer’s a paperweight now anyway, what the hell?

It’s very easy to do, but the steps are a bit unclear so here’s my attempt to make the whole thing painless. This worked for me, but it might not for you, so do this at your own risk.

You need:
A working USB thumbdrive you can erase. I used an old 64meg.
UNetbootin. Download from here: http://unetbootin.sourceforge.net/
The files to flash the BIOS. I used the most recent version from here: http://sites.google.com/site/maclesblogspotcom/

Download all the files to an easy to find location.

Steps to prepare the USB drive:
Format the USB drive using the FAT file system, not FAT32.
Start UNetbootin and choose FreeDOS as the distribution. Screenshot here.
Unzip the BIOS files and copy them to the USB drive
Make a copy of the BIOS file and rename it as ZG5IA32.FD (this appears to be very important - my reflash failed until I did the copy & rename)

Reflash the BIOS:
Make sure the AAO is turned off, the battery is attached and the power adaptor is plugged in.
Insert the USB drive
Press and hold FN + ESC and press the power button to turn it on. Release the Fn & ESC keys. The LED in the power button will flash.
Press the power button again once and wait. Mine took ~3 minutes, but I’d advise that you let it sit there for at least 5 minutes just in case your’s takes longer.

When the reflashing is done, the AAO will reboot and, hopefully, you’ll be back to normal.

If it doesn’t work, try reflashing again. The keypress sequence is a little tricky.

If the second try doesn’t work, then you’ll probably have to send it off for repair.

Good luck!!!


http://chromick.com/eric/aa1/aspire-one-black-screen-of-death/

Feb 04, 2009 | Computers & Internet

35 Answers

Battery will not charge


Power reset the unit, unplug it pop out the battery and hold the power down for a minute, put the battery and ac adapter back in and start her up, the mobo was probably still holding power when the battery died causing a "hiccup"in the system, this should resolve or at least help a little

Jan 23, 2009 | Acer Aspire One PC Notebook

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