Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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Wd usb port is broken

Usb port on external drive is broken

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You can buy a new one and install it yourself. I had the same problem but I fixed it myself. Here is the link.
http://www.centrix-intl.com/details.asp?productid=9501
Its only 10 bucks. I hope this helps!!!!

Posted on Dec 10, 2010

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SOURCE: WD External HD not recognized after working for 5 years...

repartion it with disk management

Posted on Mar 26, 2010

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My WD Elements SE External drive does not have its driver recognized on boot, but does only after repluging its USB 2.0 connection. How do I get the driver recognized on boot? Why does replugging work


I guess it's some kind of a problem with the way your USB port works. I have an external WD too, connected to a USB 3.0 port and definitivly it's not detected at boot, just after windows startup as a USB device.
After some initial wondering about this problem, I decided no to worry more because I use external drive for data backup and if it is not detected by BIOS makes no difference.
It might be a problem of an outdated BIOS or the USB port's driver. In my case, boths, BIOS and USB 3.0 are rather old.
You can do some reading about issue if you do a ggogle search for issue

USB 3 0 external Hard Drive not detected after Intel Communities

External USB 3 0 HDD is not detected in Windows after boot Help

Aug 06, 2015 | DMCOM Western Digital Wd Elements Se 1 Tb...

1 Answer

How do I fix my external hardrive usb port? (the one on the drive)


Check this YouTube video for opening the case https://www.youtube.com/watch?v=ITObQxytdH4. It just pries open; some comments there recommend using fingernails or a guitar pick. Once the drive is out of the case, you should be able to see how the USB port was held in place. Perhaps just snaps back in place. If fastening parts are broken and the drive is out of warranty, I would try epoxy. If in warranty, WD should fix it for you.

Oct 21, 2014 | Western Digital My Passport Essential...

1 Answer

USB port not working


You can purchase another identical External Drive and swap the HDD inside it to recover your data or simply install the removed drive into a Desktop computer as a secondary drive to recover if the problem is actually the USB port.

Dec 21, 2012 | Western Digital WD Elements Desktop...

1 Answer

Hi i`ve just bought the wd elements 320gb yesterday. the problem is that i put the usb in and the light on the product is on but thats all. its not installing and i cant find it on my computer.


The obvious question first is the drive connected with the provided AC adapter?

Are you connecting it directly to a USB port or powered USB Hub? This is not important in external hard drives but it does on portable HD. But just in case keep this in mind.


Other thing is that you have to install the WD Smartware software.

If nothing works, try it on another computer.

If it works, must be a USB port problem.

God Bless You!

Feb 05, 2011 | Western Digital Elements powered by WD 320...

1 Answer

My new WD 320 GB external drive won't detect in my pc and laptop? pls help....


Hello there,

Please try to plug it into another USB port. There is a chance that your port could be faulty. If its not with the port, try to assign the drive letter if you are using windows. You have to right click on the My Computer icon, select Manage. Once on Computer Management, select Disk Management. Locate your WD drive and right click again. Finally, click on the Assign Drive Letter and follow the wizard.

Good luck!

Dec 26, 2010 | Western Digital Elements powered by WD 320...

1 Answer

Windows vista cannot detect my wd 320gb element external harddisk


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 11, 2010 | Western Digital Elements powered by WD 320...

1 Answer

Cant install wd external hard drive


Try usjng a different USB cable and a different port. Are you certain you are using a USB 2.0 port or is this an older machine with USB 1.0? If so, a newer 2.0 device might not work.

Oct 10, 2009 | Western Digital Wd Passport, Portable USB...

1 Answer

My usb ports are limited to 500mA each one and the WD external HD needs at least 1000mA. How can I solve that?


You might need to install a new USB card, one with 1000 mA, to provide the power necesary for your WD external drive. Check the WD manual to see whether there is a way to use two USB ports when jumpering them to see if you can provide the power yourself.
Also check the WD web site.

Jun 26, 2009 | Western Digital Passport 120GB External...

1 Answer

I have a WD passport 320gb, at first it worked one of my usb. then all of sudden, it stop recognizing my WD Passport with one usd port, so i plug it in another usb then it works. and after a couple of days...


Are you using an external power supply for the disk? If not, you might be overloading the USB port. It should not happen, but USB ports are limited in the amount of power they can output. Especially laptops might face such problems.

Do other USB devices still work on those USB ports? If so then the port is at least not broken.
Sometimes you can uninstall and reinstall the USB hubs and controller devices in the Device Manager to fix USB problems.

For other ideas on troubleshooting external hard disk issues, you can check: www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Jun 13, 2009 | Western Digital Passport WDXML800UE...

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