Spring that holds down the roller is not attached.
Somehow the spring on the control side of the copier that holds down the roller got loose. It looks like there is a small part missing near the black screw that the one end of the spring should attach to. Any ideas on where to get this part or how to repair this problem?
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Hi, have the same problem as Repairman99. (Thanks for such a great description - enabled me to find the fault quickly). Found the spring lying loose and the broken hook piece. Tried re-attaching a spring as suggested but still has paper jam fault. I'm thinking I've got the tension in the spring wrong - how firm should it hold the metal bracken with the rollers? - John.
First off, if possible you want to pull the document in the normal direction of travel. Lift the main scanner lid and see if any of the document is visible from that side. If it is, gently tug on it to see if it will move. If not, close the lid, lift the cover on the ADF so that you can see the rollers. Lift up on the green handle until the ADF roller is facing up. On the side of the Roller mechanism facing the front you will see a spring. Remove the spring carefully, making a hook out of a paper clip is the easiest way to do this. Once the spring is released, lift the side that the spring was attached to upwards and pull towards you at the same time, the assembly will pull out of the machine. Next on the left hand side you will see a screw on the left side that holds the paper guide in place, remove this screw and then pull out the paper guide. There may be tape holding it in place as well. Once that is out of the way you should be able to work the paper out of the machine and also see if anything is jammed in the drive mechanism. Reassemble in reverse order once you have removed all traces of paper. You may also want to clean the pickup roller (the ones attached to the shaft) with a water dampened cloth before reassembly, this will ensure that the paper feeds properly.
the clutch at the transfer roller is faulty if you open the side door and look on the rear frame there is a white cam this actuates the transfer roller at copy stage you need to replace this the ricoh part number is.......AB040020 SPRING CLUTCH..the clutch is attached to a cam actuator at the rear held on by a clip and a spring..you will need to remove the back cover and the side cover at the rear to replace the unit..
If you remove the toner cartridge again and remove the roller (Registration Roller) one side of the roller has a gear and the other has a silver bar, well one spring goes under the gear on the left side and the other spring goes under the bar on the right side of the roller. The springs apply pressure to the paper against the toner cartridge so that the image is clean and dark. if you have any further questions let me know.
The cable does run acroos those 4 rollers on the CD drive unit. The cable is staticly attached on the right side (unit facing you) of the carrier rack, routes under the lower rifght roller, up and outside of the top right roller, across and outside the top left roller, then down and inside the lower left roller.
From there, it routes across the carrier to a small hook (black plastic). Under that hook and then up to the spring.
I can send pictures if you need them. I have this same unit with a carrier that will not fully eject the CDs. I have been in this case more than once.
The broken part is called the bell crank arm part number 56P1228 this is very common. If the printer isn't recognising your tray, remove it and check the little plastic fingers on the left side (half way down the tray) and the metal springs in the printer (left side) which the tray pushes on to.
The problem with the paper jam (but not feeding) is that a small
piece of plastic that holds one end of a spring the causes the feed
gears to push against the powered gear on the back side of the toner
cartridge breaks off. So the unit does not feed (no pickup rollers
etc) and it thinks there is a paper jam (no moving paper). Orienting
the front as the side you work at, the back being the back, the
feed being the side the paper goes into and the output being the
side the finished copy comes out, open the unit. Looking into it
from the output side almost to the input on the bottom notice the
small hairlike things sticking up. Move to the left (back of the
machine) and see a few white gears all hooked into this gray metal
housing that moves up and down about 1/2 inch (It pivots). At the
top input side of this metal you will see a part of the metal that
stick up and has a small slot in it. the spring used to hook onto
this and the other end hooked to a small piece of plastic down and
more to the input side a bit, onto the upper input side of the white
plastic part that houses a shaft to a roller (fat little spring
about 1 inch long). the plastic part breaks off and you usually
can't see that a part was even there. The spring will still be in
the area. If you are handy, you can figure out how to fix it. I got
a longer spring (same strength) bent the metal toward the back 1/4"
and ran the new spring from there to a 1/16 hole I drilled in the
plastic side next to the circuit board (down low and back). I shaped
the end of the spring (where I drilled)to keep it more inside and
not hit anything. Works fine.