Question about Canon PC-940 Black and White Copier

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I had a paper jam. Got the paper out, but now

I had a paper jam. Got the paper out, but now can't get rid of the paper jam symbol...and won't work. There is no paper remaining in the copier. Could there be a reset button somewhere?

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Some printers won't reset the jam condition until you open a specific door or cover -- even if you've gotten the jam out, they think it's still there until you open that cover. Try opening and closing all of the machines doors and access points, and even pull out the paper tray and push it back in.

If the jam condition still isn't cleared, turn the machine off and back on with the main power switch.

Posted on Jul 06, 2010

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Posted on Jan 02, 2017

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In all cases, you should check the entire paper path. When you pull out any paper, grip it so that you can gently pull the sheet straight out. Remove all paper from the output tray. Then remove the paper tray if you are using it. Pull any paper from this area. Press down on the green duplex flap and remove any paper from there Reinsert the paper tray. Open the front door of the printer and remove the print cartridge assembly. Lift the green flap and remove any paper from the area. NOTE: the fuser and the fuser area may be hot. Open the rear exit door and remove any paper from that area. Use a flashlight to check for small pieces of paper that may be stuck. Once all the paper is removed, reinstall the print cartridge assembly and close all the doors. Press Continue to reset the printer.

The page that jammed may be reprinted.

I hope this helps.

Cindy Wells
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