Question about Avaya Phones

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We have Avaya phone system and when main phone gets second call it only lights up and does not ring. It does not even trasfer the call to second phone system when primary system is being used. I am in fredericksburg, Va. and like to have someone drop by to fix or fine tune the system

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Is this problem solved? Which Avaya phone system is it?

Posted on Jun 03, 2008

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AVAYA Merlin Magix phone system powers on, all phones have blank display but have message light blinking, no dial-tone, key press = no sound, adjust volume rings phone and displays on screen.


if you have it plugged into an outside line and do not have a dial tone call your phone company .but when buying stuff at an auction , well you get what you got even if it's old and none working

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Would like to reduce the number of rings before going to voicemail on our AVAYA phone.


You will need to go into Manager, and adjust teh voicemail timer. By default it is at 15 seconds. Figure 3.5 seconds/ring when figuring out how long you want it to ring before going to vmail.

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1 Answer

We have the Avaya Partner phone at work and no one can figure out how to silence the ringer. I can get the volume down but not off.


Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Central telephone Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing..

Press feature "00" to logout

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1 Answer

How to turn off a phone from ringing when the main phone has a call


On the phone you want to change:
1. Press "Feature 0 0"
2. Press the line button to be changed until desired effect below
-- Steady Green - Immediate Ring
-- Slow Flash - Delayed Ring (after 20 seconds)
-- Fast Flutter - No Ring
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That's all there is to it.

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1 Answer

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The partner voice messaging system would be a card that looks like the processor card , It should also have a green sticker on the face of it identifing it as such.

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You need to ask your local system administrator to enable this feature on phone switch. Looks like you are working with IP Office

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This problem turned out to be a phone company problem.

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Phone Doesn't Ring Long Enough Before Going To VM


The phone you have can be used on different Avaya phone systems that program differently. It is certainly something that can be changed but you would need to know which system you have first. There is a call-forward no answer timer that send the call to another station or voice mail box etc.. after so many seconds. That is what needs to be changed.

All the manuals are available at www.avaya.com but again, you would need to know which system you have before looking for the manual.

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1 Answer

All phones ring


I take it you do not want all the phones to ring? You can change what phones ring under different circumstances by programming the main phone system. You can get all the manuals at www.avaya.com I'd start by searching for "Partner R4.1" at Avaya and see what shows up. It will take some time to learn the system and how to program it but it's usually worth the effort for simple changes like this. You will probably find yourself needing to make a few simple changes now and then.

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