Question about Epson TM U375 Matrix Label Printer

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ERROR ligth flashes three times, pauses, repeats.

Epson TM-U375 printer - ERROR light flashes three times, pauses, repeats.

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  • Epson Master
  • 4,737 Answers

Well, the Error light indicates Paper jam and system error/faulty, but the pattern of "error light flashing" is different and little abnormal.
There's no much troubleshooting methods for this printer with the error, but you can try these if you haven't; first please check for paper jam, visible or not visible, please open it up as you do when you install the ribbon and look around for pieces of papers or any foreign particles.

I hope you know how to remove and install the ribbon of your printer, if you have problem please refer to the user manual's pages 2 to... (click here to download the user manual)
If this isn't helpful, turn off the printer, remove the power cord and leave it Off for few minutes again restart the machine and check whether the problem persists or not.

In case both these tips don't help, it must be a fatal system error which i can assure you that it can be repaired, your only option is to call a technician, so that he/she can personally inspect the machine to find out the culprit, there's no possibility from my side without the machine being physically diagnosed by me. I hope you understand the condition.

Anyway, I wish you Good Luck.

Thanks for using FixYa.

Posted on Jul 05, 2010

  • 3 more comments 
  • Robert Brown Jul 05, 2010

    The printer has been completely disassembled and reassembled. All surfaces, contacts and switches wiped off and blown out with compressed air. Cycling the power resets the ERROR light and the printer works until the cover is opened to replace the paper. Then the three flashes, pause repeat sequence returns until the power is recycled.



    Strange, very strange.

  • Lebanon Raingam
    Lebanon Raingam Jul 05, 2010

    I am sorry that I couldn't give you the specific solution, but if I were you, I would disassemble the machine and reconnect or reinstall everything. Possibly, internal connection problem, after disassembling, reconnect and re-seat all the connections and check for any twisted or bent connectors or sensors. Try pushing a hard/thicker paper through the paper passage so that it'd clear any possible obstructions.


    These are all that I can assist, I am sorry that i can't place my hands on it. If you can, please call in a Technician, so that he/she can give a try. It's only my suggestion, it's upto you, I only suggest you with what I can.




    Good luck.




    Thanks for using FixYa.

  • Robert Brown Jul 05, 2010

    Do you have a service manual for the Epson TM-U375 printer?

  • Lebanon Raingam
    Lebanon Raingam Jul 05, 2010

    Sorry, I don't have that either, but we use this tips (click here to open) whenever necessary and also check updates from the canon website.


    Good luck.

  • Robert Brown Jul 05, 2010

    After running the self-test as described on the referenced site, the problem seems to be resolved.

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