Question about Dell 962 Photo All-In-One InkJet Printer

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Incorrect cartridge The printer seems to think it has the incorrect cartridge. Its been using this cartridge, its not out of ink and not it thinks its the wrong one. This has been happening off and on for a few months.

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To reset the error code, disconnect the power cable from the back of the printer. Wait for 60 seconds. Then connect everything again.

If that does not work--you may also check with owners guide for cleaning the printer contacts (removing the cartridges). Cleaning often involves using a Q-tip with water to clean the contacts of the printer carriage. Below is a link for the basic owners guide.

http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf

Posted on Jul 05, 2010

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Just installed a old printer i had bought hp psc 950. Message 'press enter to align; wont go away. I dont think it prints a complete test page. Also I put in a 45 cartridge which hp say sis compatible...


Hello,

I disagree with a driver issue at this point. The printer wants to align the ink thus this has nothing to do with the software layer of the operating system. However if you purchased compatible ink but it says its the wrong ink you would need to visit Hp.com and check for any firmware software to update the printer.

Many cases people just purchase the wrong version ink witch would cause the error. I would not recommend refilling the 15 cartridge, your better off just purchasing a new number 15.

Please check HP.com for any firmware updates for your printer.
Please purchase another 15 cartridge then re run the align function again.

If all steps fail you might have a issue with the print head or nozzle, witch you better off just purchasing a new all in one Hp trow away.

All in one printers in my humble opinion if they cost under $200 bucks they don't last these days. Real good printers are over $200 and carry more then 1 year parts and labor such as Epson.

Thanks for using Fixya,

Best Regards

Rulds2008

Jun 15, 2011 | HP PSC 950 All-In-One InkJet Printer

2 Answers

My printer thinks there is no ink cartridge insalled, how can I fix?


Have you tried re-seating the ink cartridges? (removing them and putting them back in making sure they clicked on their place)

Jun 04, 2011 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Acts like it is printing but does not apply ink has new cartridge and goes though the motions of printing but does not seem to be getting the ink spit signal to the cartridge.


I would try another cartridge especially if it is a refilled one. I don't think there is one "ink spit" signal, rather several so one would not stop it. In any case, probably not the printer but the cartridge that is failing. The refilled cartridges somehow bypass the ink available signal from the cartridge and the printer thinks everything is ok, sending firing signals to an empty cartridge. That's why I try another or try this one in another printer, if possible. If it is something wrong in the printer, a new printer is cheaper than the repair would be.

Jul 19, 2010 | HP DeskJet 810c InkJet Printer

1 Answer

Display shows: printer cartridge incorrect


It seems like you are using incorrect printer cartridges.....

Make sure that part number on ink cartridges should be :

MK990 Cartridge, Ink, Standard, Series-9, Black CTRG,INK,STD,SERIES-9,BLK 0 1 0 Yes 1 N MK991 Cartridge, Ink, Standard, Series-9, Color CTRG,INK,STD,SERIES-9,CLR 0 1 0 Yes 1 N MK992 Cartridge, Ink, High-Yield, Series-9, Black CTRG,INK,HIYLD,SERIES-9,BLK 0 1 0 Yes 1 N MK993 Cartridge, Ink, High-Yield, Series-9, Color CTRG,INK,HIYLD,SERIES-9,CLR 0 1 0 Yes 1 N MK995 Cartridge, Ink, Series-9, Photo

Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Ink cartridge for hp 1100


The printer's sensors are looking for different values(voltages) and until the printer is satisfied, it will not print. If the cartridge is wrong kind ar internally damaged,it will not work.You may want to call the manufacturer,a lot of times they have warranties and they might pro-rate it(discount th next one)
hope this helps

Mar 17, 2008 | HP LaserJet 1100 Printer

1 Answer

Canon Smart base MPC 400 Printer


This printer needs these cartridges: -

1. (BCI-3eB) Black Ink Cartridge,
2. (BCI-3eC) Cyan Ink Cartridge
3. (BCI-3eM) Magenta Ink Cartridge
4. (BCI-3eY) Yellow Ink Cartridge

I think you need to clean your cartridge connectors with alchohol and retry.

Nov 21, 2007 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer

Incorrect ink level reading


kiwipom, While ink cartridges look like plastic cups that only hold ink...they are not. The information the printer needs to think it has a "NEW" set of ink cartridges is on the cartridge itself. You must fakeout the printer to believe you are inserting "new lexmark" inks. Printer companies make money from the repeated sale of the ink, not the printer itself. I had an old epson that I would refill I would then have to place pieces of tape on the cartridge turn the printer on, remove the cartridge move the tape to another side of the cartridge turn on again etc. Anyway lexmark may need the same. When the new original cartridges show try them first to get the printer "thinking" correctly. Let me know what happens. Good Luck, Tim

Feb 27, 2007 | Lexmark X7350 All-In-One InkJet Printer

5 Answers

Dell 962


Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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