Question about Dell 3100cn Laser Printer

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I am trying to replace the dell 3100cn laser printer cyan toner cartridge, but even though the printer has positioned the cartridge and I have lifted the lower right tab on the cartridge, the toner will not pull out. I have tried various levels of lifting the right tab and pulled everyway I can think of but nothing I have tried works. I have replaced the black toner cartridge befor with no problem, although I could still be doing something wrong.

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Hello Joe and Welcome to FixYa!
Actually this process is a bit structured and it will not be appropriate to describe it in words here.
So I'm giving you the Vendor's Support Link which will guide you through the step by step process with pictorial representations where needed, I hope you will get through the problem and will get spot the missing requirement.
Even though, if you are having problems do tell me, We are here to help.
This is the link, Click here

IF your problem was solved, your token of appreciation in the form of rating will be esteemed.
Concerned, WAQAR

Posted on Jul 05, 2010

  • joe_nordman Jul 05, 2010

    I cannot accomplish the step " ... and gently dislodge the cartridge for removal". There are two levels

    when lifting the lower tab and I have tried both to no avail. The cartridge does not dislodge and I cannot remove it.

  • Waqar Hassan
    Waqar Hassan Jul 06, 2010

    Hmm, seems something is wrong it should come out from both sides on pulling it gently.
    There isn't any trick regarding this step, but I'll do suggest opening both doors and remove drum cartridge, then close front door only (the one you open to replace a toner) and rotate carousel using your hand until it reaches a position where the toner cartridge you want to remove is accessible trough the upper slot: unlock cartridge and remove.
    It seems that the plastic latch is creating this issue, If the printer is still in warranty you should contact Dell and get the left/right plastic latch replaced to get it work, in case.


    Again be professional and patient in doing so, but I hope this will be easy for you as you have changed the black one by yourself already.


    Concerned, WAQAR.

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