Question about Packard Bell FT500 15" LCD Monitor
Do you have the service manual?
If it is easy to open a panel or two to check the connections, I might do that. Check where the connections are in the manual. I was given a laptop the other day that had a broken touchpad. I was able to take off one panel and found the connector had popped out, 5 minute job. I replaced an LCD screen on another, that was quite a lot more work.
Your laptop appears to have Realtek Audio. I have it on my desktop computer and it has a lot of settings. I couldn't get my speakers to work because the Realtek Audio Manager was set to Digital output, I changed it to Speakers and they started working. Microphones, I have the choice of Front Mic, Microphone and Line in. They all have volume controls and mute buttons. Apart from Realtek settings, there is the Windows audio controls as well. You should have two icons in the Notification Tray, one for Realtek and another for Windows audio. (PS If you make changes in the settings and they don't work, go back immediately and change it back or you might start getting even more problems). Double-clicking the icons opens the controls, but right-clicking on them has settings as well (like for Devices).
You have a set of headphones with a microphone, did you install any software for that? That software might be clashing with the Realtek software. If you may have updated drivers for the audio from the Windows Update website, it might have scrambled the Realtek software. If I suspected software, I think I would uninstall any audio software in Programs and Features (Vista), download the Realtek drivers/software from HP and install that.
Also check in the BIOS. I have disabled my Digital output in the BIOS so that it won't show up as a device in the Realtek manager. Your BIOS might have speaker and microphone enable/disable settings. If your battery goes really flat it can upset the BIOS settings. Set the BIOS back to defaults (it might be F9).
Start from the hardware end or the software end and work through methodically, checking everything you can. Don't "jump around" testing here and there or you might overlook the cause. Thoroughly check each section as you go.
It is probably not the cause, but I would get the drivers/software for the audio. If the correct drivers are not installed, it might cause problems. Check for any chipset driver updates as well.
Is the system a Compaq original installation? If it is, it should have an "audio manager" installed and that would mean the correct drivers as well.
Do you have any media players apart from WMP? I might suspect them, but check any settings they have.
Please post your feedback and Vote if the problem resolved as per your satisfaction.
Posted on Jul 05, 2010
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Posted on Jan 02, 2017
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