Question about Audio & Video Receivers

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Cannot get surround sound even though display reads Dolby Digital? The speakers are connected correctly as I can hear sound when I set to 5 channel stereo...

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  • craigsteward Apr 18, 2008

    AVR-788

  • craigsteward Apr 18, 2008

    I own the DENON AVR-788. I also have a manual in front of me, but it is not clear.
    http://www.usa.denon.com/ProductDetails/...

  • craigsteward Apr 18, 2008

    I have the manual and set up guide. Both came with the product. Does not help.

  • craigsteward Apr 18, 2008

    I guess what I am looking for from you is how would the typical set up be on a DENON product to get surround sound? For example, what should my Input setting be? I have messed around with this for over 10 hours and messing around more is not really an option any more, I am looking for someone familiar with this product who can walk me through the typical steps to set up surround sound?

  • craigsteward Apr 18, 2008

    Actually - I just went thru auto set up again and my TV is now working in surround...however, not the DVD palyer. Does surround sound depend on the input? MY DVD palyer is an HD upconverting with an HDMI connection and the display reads "Stereo" , not DOLBY DIGITAL. Does that mean I cannot get true surround through the DVD player I own?

  • craigsteward Apr 18, 2008

    I only have the HDMI cable from DVD to Receiver, is that not sufficient?

  • craigsteward Apr 18, 2008

    So I connected the audio also, but I do not have a coaxial cable. Will this not work until I get one??

  • craigsteward Apr 18, 2008

    One last question, why does teh display, read "stereo" on the DVD setting, but "DOLBY DIGITAL" for the TV setting? I am getting surround sound thru TV setting now and I do not have a coaxial or audio connection for that, all I have is the HDMI and it is working?

  • craigsteward Apr 18, 2008

    I guess my confusion is this. I can press the STD button on the remote while watching a DVD and the surround speakers work, but is this true surround sound? I thought that this was just a conversion of a two channel output to a five, but not really true surround? At least that is what it looked like from the manual. Am I correct in this assesment? Should the in put read "DOLBY DIGITAL" in order to get true surround?

  • craigsteward Apr 18, 2008

    I only see manual input setup on page 20, there is nothing about output?

  • craigsteward Apr 18, 2008

    so once i get the coaxial cable, the input diplay should change to dolby digital?

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2 Answers

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Which model are you pertaining? try this links

http://usa.denon.com/AVR-1707-OM-E.pdf
http://usa.denon.com/AVR-1507-OM-E.pdf
http://usa.denon.com/avr2803_ownersmanual.pdf

chances are surround modes are not set properly and check on the cabling as well, this manuals will give you guide for it.

Posted on Apr 18, 2008

  • 14 more comments 
  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Do you have the setup guide as well?

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    http://usa.denon.com/AVR-788-SetupGuide_...

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Use menu setup using the controller and base it on page 20 on the user guide, manual setup has an option to select autosurround mode.

    Going to pages 24,25 and 26 will show you how to set things up and other settings.

    This is going to be tricky though and since you are the one who can evaluate the settings and the only one who can here, just play around with the settings, here's the link so that we will be on the same page

    http://usa.denon.com/AVR-788-OM-E_108.pd...

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    since there is a test button on the remote, you are actually on the right track you just have to change a setting, use the Page 66 guide though that will help you a lot troubleshooting it.

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    What are the devices that you actually hook on it? DVD? TV? Video cassette recorder?

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    from back of DVD the audio out L/R is it hooked up on the DVD/HDP at the back of the receiver? aswell as the Co-axial out from back of dvd is the cable hook up from the back of receiver at coax-1 (dvd/hdp)? audio doesnt have anything to do with the output quality as long as it is plug on the correct port.

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008



    So this is how you should connect it

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008



    No that is not sufficient, it will transmit audio but cannot actually/specifically direct the sound to the speakers/outputs. Hope this help.

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Let me see whats on the specs because it may give you that option but you will have have to change the settings at menu on input setup, try to assign it to coax1 and test it

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    one way or another you will need another cable that will support the optical view, either use an s-video cable for Optical then HDMI for audio and change setting from input source, but if you only have HDMI connected and nothing else from DVD chances are manufacturer cant guarantee it will help because you will have to enable or disable one feature of the HDMI cable because it has an audio/video capability. you can use HDMI as an audio output when you go to manual setup as stated on page 20 and select HDMI as audio output source.

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    EXACTLY!! Dolby digital is what you should see.

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Number 2 choice manual setup then to hdmi setup-hdmi audio output

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    But i think the HDMI setup for that is only for TV and AMP though.


  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Here is the thing though since what you are using is an adapter to connect an HDMi to the DVD, it is not a direct HDMI cable from receiver to DVD right? try using a HDMI cable all the way from DVD to receiver. It maybe the cable that you are using.

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Dude i Think its you cable since if the other end is hd and on the other end its HDMI, its actually trimming the datas being sent to the device, HD and HDMI has different communication process since HDMI is much faster than HD so that is why its trimming information and recognizes it as stereo....

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 18, 2008

    Here is our answer- Page 11 of the manual. hopefully it will not confuse us by now, Denon is really hard to configure, but third party connectors or devices are really hard to break as well, it may or may not work thats the negative side of it. Man i appreciate your patience on this. Feel free to let me know.

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  • 1,142 Answers

Please provide the model and the make to assist you better

Posted on Apr 18, 2008

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1 Answer

Speakers not playing


The problem can be the cable or speakers or RX-V463 or settings. Need to check one by one.
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Hello Ruby,

This is because your receiver is not in the correct surround sound mode for the number of channels being sent from the audio source, i.e. your TV or DVD player. It is likely your receiver is set for Dolby Digital (DD). You will need to switch your receiver to a Dolby Pro Logic (PL or PL II) setting to get audio from the rear speakers using your current audio source.

If you are unsure how to do this, please reply to me with the brand and model of the receiver. Some receivers have a "Surround Mode" button on the front of the unit or the remote. If you want to include further details of your setup, I can also give you some advice on attaining the best audio quality with the equipment you are using. You may be able to get Dolby Digital surround by changing some audio settings on the audio source or using a different connection.

Hope this helps. Please let me know if you need further assistance.

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2 Answers

Right now my reciever will only play with two speakers (L and R). How do I get the 5.1 DTS back?


Are you using single digital coaxial or optical digital or the stereo RCA cable.
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1 Answer

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2 Answers

Reciever only allows 2 channels(speakers) at a time.


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304c659.gif then you will not get the subwoofer sounds or the dolby digital sounds
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2 Answers

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