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I have office 2003 and outlook is not working properly. The data file Personal Folders was not closed properly message comes on every time I close and open, then the program locks up. I uninstalled and reinstalled office 2003 and lost all my address book and then had to wait for a week while it loaded 110K emails only to have the system lock up when it finished. I have run check disk utility. I don't know what to do anymore. When Outlook opens now and I click on any Inbox the program just locks up or says Not Responding. Any ideas on how to get this thing to work ok? Word also keeps saying that it must open in Safe Mode and when I have Outlook open and try to open Word I get a message that says that Word is not the same version as Outlook and I have to open in Safe Mode. I have no clue where that came from. Help!

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Ivanwyatt

It sounds like you have a profile or a Windows problem. For me to properly address your problem I need to know the version of Windows that you are running.

Issken
http://www.fixya.com/users/issken

Posted on Jul 05, 2010

  • Ivan T. Wyatt Jul 05, 2010

    Windows XP Professional

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When opening Outlook I receive the following message, this occurred after I tried to email a photo out of a photo program: "A data file did not close properly the last time it was used and is being...


1. In Outlook 2007, click the Tools menu and select Options.
2. In the Options dialog box, click the Mail Setup tab and then click the Data Files button.
3. In the Account settings window, you will see all of your personal Outlook data files listed. Here, you want to note the full path to each data file. On my system, my Outlook personal and archive folders are stored in the C:\Documents and Settings\Your Username\Local Settings\Application Data\Microsoft\Outlook folder.
4. Once you have this information, close the Account Settings dialog box and then close the Outlook Options window.

Now that you have the location of your Outlook data files, you need to check and repair them using the Microsoft Office Outlook 2007 Inbox Repair Tool-SCANPST.exe. By default, you should see SCANPST.exe in the Microsoft Office installation folder's "Office 12" subfolder. On my system, SCANPST.exe is located in C:\Program Files\Microsoft Office\Office 12. For additional information on SCANPST.exe, take a look at the Microsoft Knowledge Base article, "How to use the Inbox Repair Tools to recover e-mail messages in Outlook 2002 and Outlook 2003."

To check and repair your Outlook data files, follow these steps:

1. First, close Outlook 2007.
2. Use Windows Explorer to browse to SCANPST.exe, then double-click it.
3. When the Outlook 2007 Inbox Repair Tool opens, click Browse and navigate to the Outlook data file location that you found earlier. Note that you will need to check each file listed. On my system, I start with the file archive.pst. To check that file, you would select it in the "Select File to Scan" dialog box and then click Open.
4. Now click Start to begin the repair process.

Mar 05, 2011 | Sony Microsoft Office Standard 2007

1 Answer

Upon opening my Outlook "Personal Folders" I receive an error message indicating that I improperly closed the files at last session. What is the proper procedure for closing the folders? Thanks.Bill C.


This kind of message usually occurs when the computer crashes, or Outlook otherwise closes without completing the housekeeping it normally does when you close the program. If you are working on a laptop and it didn't recover from hibernating properly that might cause this kind of problem,

If you click File, then Exit to close Outlook in the future that should minimize or eliminate the problem.

Jan 31, 2010 | Microsoft Office Outlook 2007: Windows

1 Answer

Microsoft office outlook has stopped working


Create a new profile for yourself in MS Outlook and configure your e-mail account in it. Hopefully this should resolve the problem.
_____________________________________________________________________________

Are you using any personal folders (.pst) in Outlook?

If the asnwer is yes; then were these personal folders created in Outlook 2003 or some earlier version of Outlook? In any case, if the older type personal folders are large in size, these can cause Outlook 2003 to stop responding or freezing.

Close MS Outlook; right click on the MS Outlook icon showing in the startup programs bar and choose properties; choose 'Show Profiles'; choose copy profile and then choose this new profile in the 'Always use this profile' option.

MS Outlook should now hopefully work fine.

Jul 20, 2009 | Microsoft Office Outlook 2003 for PC

1 Answer

MS outlook2003 problems


Create a new profile for yourself in MS Outlook 2003 and configure your e-mail account in it.

Are you using any personal folders (.pst) in Outlook 2003?

If the asnwer is yes; then were these personal folders created in Outlook 2003 or some earlier version of Outlook? In any case, if the older type personal folders are large in size, these can cause Outlook 2003 to stop responding or freezing.

Close Outlook 2003; right click on the Outlook icon showing in the startup programs bar and choose properties; choose 'Show Profiles'; choose copy profile and then choose this new profile in the 'Always use this profile' option.

Outlook 2003 should now hopefully work fine.

Jul 06, 2009 | Microsoft Office 2003 Basic Edition...

3 Answers

Outlook 2007 upgrade freezes on startup


You say that you have upgraded to Outlook 2007 from Outlook 2003; were you using any personal folders (.pst) in Outlook 2003?

If the asnwer is yes; then were these personal folders created in Outlook 2003 or some earlier version of Outlook? In any case, if the older type personal folders are large in size, these can cause Outlook 2007 to stop responding or freezing.

Close Outlook 2007; right click on the Outlook icon showing in the startup programs bar and choose properties; choose 'Show Profiles'; choose copy profile and then choose this new profile in the 'Always use this profile' option.

Outlook 2007 should now work fine.

May 26, 2009 | Microsoft Office Outlook 2007: Windows

1 Answer

RE: Outlook 03


This should be a one time action, after running the PST files should be okay. If it happens repeatedly, that means the file is still corrupt, or Outlook does not close properly.

So:
- when you close Outlook make sure to wait for it to close before shutting down the computer.
- try copying the PST file(s) to a different disk/folder, delete the old ones and then copy them back to make sure the files are not corrupted.
- if required, create a new PST file, copy all content of your current PST to it and then rename the old PST. In the account settings, point mail delivery to your new PST file.

Hope this helps.

Jules

Apr 22, 2009 | Microsoft Office Outlook 2003 for PC

1 Answer

Personal Data File did not close properly


Hope this solves it for you! Here's the official word from Microsoft:
If you receive one or more of these error messages, you may experience performance issues until Outlook finishes the reconciliation process for the .ost file or for the .pst file. The following gear icon is displayed in the status bar while Outlook checks the data file in the background: Collapse this imageExpand this imageol2007gearicon.jpg When this icon disappears, the .pst file or the .ost file is reconciled. If you exit Outlook while the gear icon is present, reconciliation must restart the next time that you run Outlook. We recommend that you leave Outlook running until the gear icon disappears before you exit Outlook.

An incorrectly shut down .ost file or .pst file may occur for one of the following reasons:
  • Antivirus scanning of the file
  • Forced Microsoft Windows shutdown before the Outlook.exe process shuts down completely
  • Outlook add-ins
If you see this issue frequently, and you have to exit Outlook shortly before you shut down your computer, it may be better to shut down Windows while Outlook is still running. We recommend that you do this instead of exiting Outlook and then shutting down Windows shortly after that.

Dec 26, 2008 | Microsoft Office Outlook 2007: Windows

1 Answer

Outlook Express


Empty the Outbox in Outlook Express, move any messages you want to Send later to the Drafts folder.

Close Outlook Express.
Do a Search for .dbx files.
Search:
  • Start > Search > For Files or Folders > All files and folders,
    In the field for: all or part of the file name
    Key in:
    .dbx
    Below that, click on More advanced options
    in the field: Type of File, select (All Files and Folders)
    place a checkmark in:
  • Search system folders
  • Search hidden files and folders
  • Search subfolders
    click Search

Locate the Outbox.dbx file and Sent Items.dbx file and delete it.
Restart Outlook Express, a new Outbox.dbx file will be created.
Send yourself a Test message to see if it leaves the Outbox.


You may need to enable Show Hidden Files and Folders to see the .dbx files.
Windows XP:
  • Open My Computer,
    Tools > Folder Options > View tab,
    under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
    Remove the check mark for Hide Extensions for known file types.
    Apply, OK to save and close.

Jun 18, 2008 | Microsoft Office Outlook 2003 for PC

2 Answers

Outlook 2007 slow on closing and crashes on open


Your computer might be using caching. Can you tell me how much RAM you have on your computer? If you have 2GB of RAM i would recommend disabling the caching. This slows down the system quiet a bit (since it uses miliseconds instead of nanoseconds). Your computer is as fast as the slowest component.  I would also suggest defragging the drive.

Oct 14, 2007 | Microsoft Office Professional 2007 Full...

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