Question about Panasonic (PANS620B) Corded Phone

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How to pick up a second line, while on a call?

How will you pick up a second line while on a call?

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  • Panasonic Master
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I am not familiar with this particular model ... here are some generic remarks that apply to most phones:

If you have a two line phone ... there should be a hold button ... maybe your "hold" is called "flash". There should also be a conference call button on your phone which will allow you and the callers on both lines to interact.

Thanks for your interest in FixYa.com ... please remember to evaluate this response.

Posted on Jul 05, 2010

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Why do you have to put the phone on hold to use a different hand piece


because you have only 1 line and they all work together . I carry 1st one to the second and pick up the second before hanging up the 1st

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2 LINES PICK UP ON PANASONIC KX-TG4500


Sounds like you have the cords into the back of the phone mixed up. If you have a cord with 1 and 2 plugged into 1/2, great. But then if you have another jack also with 1 and 2, but plug it into 3/4, now you answer line 3 on second phone and line 1 lights up on first phone. Or line rings line 1 here and line 3 over ther. Gotta keep that straight and the jacks have to have identical lines.

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We have two newly purchased base units that can't pick up a line that has been placed on hold by the main reception desk phones. If you try to pick up a line that is open from these phones, they work fine....


You can't pick it up on another unit unless it is transferred from the original phone. I HATE that about this system. I have a question - we are trying to use a second base unit and are having a terrible time getting it to work right. Is it possible to use more than one base unit?

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For a GE ProSeries telephone Model 2-9980A S/No 00098864 corded business phone - 1 line with speaker phone. What are the directions to forward the phone to another number? And, also, how to cancel the...


Hello,

Go to settings on your phone, click on the phone option, it will display different option, select call forwarding or call divert, enter the number you forwarding the call to and press ok, you are done. follow the same procedure, when you get to call forwarding, you can select to cancel as you can no longer add a number.

Take care.

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Hi: I have a Panasonic KX-T7420 phone. When one of the incoming lines is ringing and I pick up the handset, it picks up the intercom and not the incoming line. Is there a way to get the thing to answer...


There are 2 things that would prevent you from being able to answer a ringing phone by picking up the handset. Your phone has to be ringing, and you need to set preferred line ringing on incoming calls.

The second part is easy. Press PROGRAM 99 and dial 22 STORE on your phone. Now when a call rings on your phone you can pick it up. If you can't, then your phone is not ringing.

Ringing is set in system programming.

Carl

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1 Answer

I have a Kx-t7420 panasonic phone system. I have three of my phones that go directly to line 2. no idea why. Can I change this? Also there is so much noise on line 2 that I cannot hear. Is this something...


Actually, you have a Panasonic TD phone system and a 7420 phone, but no matter. The feature you have is probably "idle line preference" or "preferred Line Assignment-Outgoing". In TD systems by default, you select lines from highest to lowest. If you only have 2 lines and PLA is set, you get line 2 then line 1. You can change it to get line 1 first, or chage the trunk access order. The first is something you can do from each phone, the second requires access to system programming. The bad thing about the first solution is if line 1 is busy, you won't get any line. The second will give you the entire trunk group.

Anyway, from each phone without picking up the handset, press PROGRAM 99 and dial 1301 STORE. That will give you line 1 when you pick up the handset. Just so you know or can change it, 11 is none, 12 is idle line, 13xx is specific line and 1+the intercom is intercom. Pick up the handset and drop it back down to exit programming.

As far as the noisy line, it's probably a central office issue. It's hard to test as that line is the outer pair of the jack that plugs into the phone sytsem (RJ-14 pair 2), but you can probably take a regular phone and test it at the demarc point.

Carl

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Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.

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I got in touch with the manufacturer tech support and found there was no way around it. Thanks for considering my issue though :)

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