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Virtual surround sound --only one earpiece works--this is my second pair-first pair stopped working also but was replaced within 30 days buy retailer

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Hi bleewilke

I am afraid that you may need to do the same again. If they are getting broken at the plug end, you may be able to replace the plug, but modern cables need to be clamped in a moulded plug to retain any strength, a repair like this will probably fail also. Replacement is generally the best option. are they still under warranty


Posted on Apr 18, 2008


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2 Answers

Can't hear through the ear piece. must use speakerphone

Typically when the earpiece (or speaker for that matter) is not working, that indicates that the component is faulty. In order to correct the issue, a replacement part must be installed.
Due to the popularity of the Razr V3 series, replacement pats are not difficult to find. Also, due to it's age, these parts aren't expensive to replace either.
Online retailers, such as eBay typically provide the easiest access to such parts, in this case, the earpiece should cost only about $4-8 with S/H included. The downside being that the Razr would need to be opened in order to replace the earpiece and depending on the level of experience of the end-user, it could be rather difficult to get to some of the Razr's interior components without damaging others.
There are online retailers that provide this type of service and it will usually cost anywhere from $35-85 for a flat fee repair, but that may not be cost effective given the age of the Razr.
Another alternative is to purchase a relatively inexpensive headset and pair it with your Razr. It will provide both the incoming/outgoing sound and can be purchased for between $6-30. Note that there are two types of headsets: wired and bluetooth, with the bluetooth sets at the upper end of the price scale and the wired set at the lower end.
Lastly, if the Razr is still under warranty or you have insurance coverage through your provider, this type of failure is covered under the terms & conditions and could be replaced with a new phone for little to no out of pocket expense for the end-user.

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1 Answer

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There is a possibility that the phone is still recognizing the Bluetooth earpiece and it's interfering with the phone's operation.

Once you pair up two Bluetooth devices, they would remain paired up regardless if the devices are turned ON or OFF. You need to enable the Bluetooth of your BlackBerry and find the way on how to unpair the earpiece.

Once it's unpaired, remove the battery from the phone while the phone is turned ON. Leave it for 5 minutes and then put the battery back and turn the phone back on.

If the problem still occurs, then you might want to contact BlackBerry to check some other settings.

Have a great day!

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1 Answer

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