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Printer has stopped grabbing paper. it can't find paper and tells me to "load paper". hp j5700 series

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You may need to obtain the HP Paper Feed Cleaning Kit from Customer Service by contacting them http://welcome.hp.com/country/us/en/contact_us.html. While your speaking with them you may want to ask about any issue that have came up with your particular model because I have read they have replaced some models that were even out of warranty.


To use:


Click http://h20180.www2.hp.com/apps/Lookup?hlang=en&hcc=us&cc=us&hpage=hpcom&lang=en&hclient=S-A-R163-1&hpagetype=s-001&hquery=2570 and select your exact printer model from the "HP Photosmart 2570 All-in-One Printer series" section.
Click "Solve a problem"
Click "http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=28165&lc=en&dlc=en&cc=us&lang=en&product=441242"
Click "http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00754199&lc=en&dlc=en&cc=us&lang=en&rule=28165&product=441242" There is this one and one for Win 98 & ME if you have that OS. There is also a link available on this page if if isnt picking up at all.
Follow instructions.


It seems that by what Im reading, this is mostly caused by a dried out roller (especially if they are grey so you also may have some other options:


NOTE: These options may void warranty.


You may try applying a thin layer of vaseline on the rollers that pull paper. You can usually access these rollers from a door at the back of your printer. This should also soften the rubber. I would suggest running a sheet of plain paper through a couple times to clean off any excess.
You can try the Rubber Rejuvenator listed http://www.fixyourownprinter.com/specials/misc/chemicals/S03.
Hope this helps. Please remember to rate this information.


Hope this helps.

Posted on Jul 05, 2010

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"
s.gif
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