Printer has stopped grabbing paper. it can't find paper and tells me to "load paper". hp j5700 series

You may need to obtain the HP Paper Feed Cleaning Kit from Customer Service by contacting them http://welcome.hp.com/country/us/en/contact_us.html. While your speaking with them you may want to ask about any issue that have came up with your particular model because I have read they have replaced some models that were even out of warranty.


To use:


Click http://h20180.www2.hp.com/apps/Lookup?hlang=en&hcc=us&cc=us&hpage=hpcom&lang=en&hclient=S-A-R163-1&hpagetype=s-001&hquery=2570 and select your exact printer model from the "HP Photosmart 2570 All-in-One Printer series" section.
Click "Solve a problem"
Click "http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=28165&lc=en&dlc=en&cc=us&lang=en&product=441242"
Click "http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00754199&lc=en&dlc=en&cc=us&lang=en&rule=28165&product=441242" There is this one and one for Win 98 & ME if you have that OS. There is also a link available on this page if if isnt picking up at all.
Follow instructions.


It seems that by what Im reading, this is mostly caused by a dried out roller (especially if they are grey so you also may have some other options:


NOTE: These options may void warranty.


You may try applying a thin layer of vaseline on the rollers that pull paper. You can usually access these rollers from a door at the back of your printer. This should also soften the rubber. I would suggest running a sheet of plain paper through a couple times to clean off any excess.
You can try the Rubber Rejuvenator listed http://www.fixyourownprinter.com/specials/misc/chemicals/S03.
Hope this helps. Please remember to rate this information.


Hope this helps.