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I have practiced this tactic for years and it has never failed. Call Magic Chef and ask to speak to a management member that is in charge of repair issues. Explain to them the issue. Tell them that you don't want a repair tech any more, you would like them to ship you a comparable unit and replace the one that you have. They can come out with the new unit and take back the broken unit and repair it in their shop, trial and error and instruct their techs as how to repair these in the future. If they won't do that, ask to speak to their supervisor and keep going up the food chain. They will cooperate, trust me. Let us know how that works for you. Be frustrated and firm.