Kitchenaid model KUIS18PNJB3 (stand alone ice maker) not making ice. Any suggestions on how to narrow down the problem to one particular area?

Sarah,
That model number is not coming up as a good number, but another model that I looked at said that particular model was a 900 watt microwave.

http://www.kitchenaid.com/ then service and support. Suggest you start there since you didn't mention model number or anything else i could use to run it down.

Here is the manual for this machine
http://kitchen.manualsonline.com/manuals/mfg/kitchenaid/ksrp25fnss.html
you should find what you need to know in this manual, hope it is of some help
Joe

Is the arm (on/off) switch down into the tray? You may have moved it up during the clean operation and inadvertently shut down the ice maker. Your temps are perfecto.

hELLO THERE:
There's no ice If your ice maker has stopped producing ice completely, check these, in this order: It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these: If your ice maker has a small red plastic lever, lower it to lower the wire. If there's no plastic lever, simply lower the wire. In either case, the ice maker should begin producing ice again. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly. The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary. The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.

Hello,

What this simply mean is that there has been a lose of wire from wiring connection which have brig up with the door of the oven what you are to do to solve this problem first of all trace the wire connection from the main power supply down to the control panel i.e the control unit .

2).Remove your microwave door will allows you to quickly clean out any accumulated food or grease. This also makes it easy to get to all the crumbs and debris around the door hinges. While you have the door off its hinges, examine the plastic panel and glass window for signs of damage. Make sure you install a replacement door that is designed for your brand of microwave to ensure that it will fit correctly.

jQuery('.intro .thumbnail').each(function(i,e){ jQuery(e).find('img').one('error',function(){ jQuery(e).remove(); }); }); Instructions and material needed bellow

(Phillips screwdriver (if necessary), Flathead screwdriver or putty knife)

1. Remove the power cord from the electrical outlet and move your microwave onto a workbench or sturdy table. For cabinet-mounted microwaves, pry off the decorative grills or front panels and remove the mounting screws. You should then be able to slide the microwave out of its mounting bracket.
   
2. Open the microwave door and remove the glass tray. Use a flathead screwdriver or putty knife to pry off the plastic cover on the inside of the door. Work around the edge of the glass until the cover slips free.
   
3. Remove the door by pulling the mounting pins out of the hinges at the top and bottom. You may need an assistant to steady the door so you can have both hands free to work with the pins.
   

Thank you and thanks for using fixya.

Hia and wl;ecome to FixYa, I am Kelly.
We really need a make and model number to provide you with specific unit applicable information but.... in general, here goes:
1. Ice makers must have a freezer temp below 16 Deg F. If there is an airflow problem in the freezer caused by a fan or ice build up the ice maker will no longer make ice.
2. The ice maker has a thermostat that controls the harvest and fill cycle. If the thermostat fails it will stop making ice.
3. There is a water valve in the back of the unit that has TWO electric solenoids on it. One for water in door and one for ice. If a solenoid fails it will stop providing water to the applicable function. I.e water in door or ice. You can briefly remove the fiberboard back cover to gain access to the water valve. Then switch the installed terminal connection between solenoids. Left to right or front to back depending on how it is mounted. Then try the water in door. If water flows to the ice maker when water in door switch is actuated then the solenoid for making ice is good and the probem is with the icemaker. (Reconect wires in original positions.)

Note that anytime you remove power from the unit you must wait 10 - 15 mintues before re-applying power so the coolant system can stabilze. Other wise the compressor will not start.

Here is a web link that will help most people troubleshoot ice maker problems:
http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=12&newsdesk_id=34

The link above is pretty good.
There is a 48 page job aid also for whirlpool in door ice that is also a big help:
http://adcxns1.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/8527f904cc8ea8cd85256b5800672333/$FILE/4322658A.pdf

This should help you find out why it is not making ice.

Thanks for choosing FixYa,
Kelly

Hi, I am a KitchenAid employee and would appreciate the opportunity to assist you with your icemaker. If you send an email to

[email protected] with 'Attn: Audrey' in the subject line, I can forward you a copy of the use and care manual, which includes installation instructions. It would also be helpful if you would include your serial number as well.

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Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.

I believe the only way of gaining access to the door latch assembly is by removing the cover. You can use needle nose pliers to grip the sides of the screws to slowly turn them out. You might want to visit this web site www.applianceaid.com enter your model number then scroll down until you see an exploded view of your model. Click to enlarge the diagram of your model exposing the latch assembly. I hope this is of help to you. If you found any of these suggestions helpful, please rate my solution. D. Lange