Question about Jenn-Air JCD2389G Side by Side Refrigerator

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My Jenn-air *** has all but quit producing cold although the freezer is still working fine. So is the light on the *** side.......any ideas.....would it be the thermostat? My husband is out of state and I am trouble shooting this myself..........

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The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. Make sure this fan is running. You may have to hold the door switch in for it to run. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp.
The problem could be the electronic control if you have one or the mechanical linkages.

If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

Posted on Jul 05, 2010

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Posted on Jan 02, 2017

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I have a Jenn-Air JCD2295KES side-by-side - freezer fine but the fridge too cold


The thermostat is not registering temperature correctly. If you have thermistors they should be replaced

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Jenn air side by side JCD2389GES ****** still won


If there are only a few rows producing cold from the freezer it may be a Freon leak. Remove the rear panel inside the back wall of your freezer and examine the frost pattern. When a refrigerator has enough Freon it will have the complete evaporator covered with frost. Here is a photo of what a frost pattern looks like with only a few rows.

Frost Pattern Only Two Rows
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Click photo to enlarge

Unfortunately if this is what you see with evaporator exposed you will be better off shopping for a new replacement refrigerator because the cost to repair is just not worth the expense to have someone repair your refrigerator. If you have questions please ask, Thanks Sea Breeze

Sep 11, 2012 | Jenn-Air JCD2389G Side by Side...

1 Answer

I have a side by side double door fridge. My freezer is cold and working fine but my fridge side is not getting cold.


check yor damper door, it's the little door at the top and or bottom of the fridge insid near the top and or at the bottom behind the crisper drawer when working right they open to let cold air in from the freezer and warm air out. top one cold in, bottom one warm air out.they work on a sensor/relay when the freezer fan goes on they open when cold air is needed.

Mar 12, 2011 | Jenn-Air JCD2389G Side by Side...

1 Answer

Motor is running but it is not cold fride and freezer are 60deg


Sounds to me like the compressor has become faulty. it is not able to start. After a while the clixon starts to burn which explains that smell. Suggest replacement.

Sep 16, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

Refrigeration side not cold - freezer fine


Please remember the refrigeration side is a empty box the cooling is coming from the freezer side using a fan blowing through a hole cover by a slide and you can slide this cover wide open for colder in the refrigeration side or less as you wish. Hope this can help. God Bless.

Jul 14, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

I have a jenn air side by side. the freezer is


This is usually a sign of a defrost problem. I will need you model number to help you better. Sea Breeze
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Jun 26, 2009 | Jenn-Air Refrigerators

1 Answer

Freezer side works fine


you probably have a defrost issue. things to check are:
defrost heater not open circuit
there is often a thermal cutout in series with the heater and this may be open circuit.
defrost sensor may be wrong value.
fault in module

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1 Answer

Jenn Air JCD2389GTW Refrigerator problem


The auto defrost timer was broken, so my refrigerator repairman replaced it. The part is about $60. The bigger expense was the labor getting to the timer, which is in the upper right hand corner of the refrigerator within the plastic casing that houses the temperature control levers. He then had to remove the panels of the freezer and defrost the coils with a blow heater. It took several hours.

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