Question about Philips SA3025/37 Flash MP3 Player

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The Philips GoGear 2GB MP3 Video Player, Black, SA3025/37, gives a ok to disconnect everytime I plug in the USP to my computer.

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Visit the philips website and found your product. Download the device manager program and install it to your computer. Run the program, keep pressing the 'return' button and put into the pc's usb. Keep pressing, the device manager program will find the device and then you can solve the problem by the program.

Posted on Jan 07, 2011

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  • Philips Master
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Whenever you are disconnecting the gogear from your computer please try to use the safe exit before the device is pulled off. in your tool bar click on safe removal harware and stop the function, you wll receive a script 'you can remove safely ' Also check to see that the device is not loaded with unwanted programmes not recognised by go ger except through the software recommended.reset the go gear by pressing on the small button below and try again.I hope this will help, good day

Posted on Jul 05, 2010

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Posted on Jan 02, 2017

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2 Answers

Gogear says ok to disconnect, but isn't charging, how do i make it charge?


hi , enter to the website of philips and download the software and new firmware select first you exact model, next quit batteries of your mp3/mp4 player and press the button (bent arrow) all the time until it detects and connect to the computer and run software and choose repair

May 14, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

How can i keep my mp3 on so i can put music and videos on it


Make sure the hold/lock switch is not engaged.
Try another USB port.

If that fails:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Mar 04, 2009 | Philips GoGear SA3125/37 MP3 Player

2 Answers

Won't download


try formatting the player

Jan 17, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

MY philips go gear 2gb music player does not getting on.


Run a Repair in Philips Device Manager - the program came on the installation CD.

If that fails the first time: Unplug the GoGear from the PC. Uninstall all Philips software in the Add/Remove Programs section of Control Panel. Restart your computer and reinstall the software. Replug the GoGear. Re-run the Repair.

Good luck!

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

Philips GoGear audio video player 4GB...cannot update


Make sure the lock is not engaged.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Sep 13, 2008 | Philips GoGear Flash MP3 Player

2 Answers

My philips gogear 2gb keeps cutting on and off


Recovery Mode for Philips' GoGear
Open the Philips Device Manager and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 11, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Stubborn refusal!


Go ahead and open the Philips Device Manager and run the "Repair" function. Warning: this will delete all files off your mp3 player.
1) Connect GoGear to computer
2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop)
3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button"
4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired

After the repair process is complete, your player should work fine - you will have to re-download all files to the GoGear.

Mar 15, 2008 | Philips SA5125/37 MP3 Player

1 Answer

It keeps say plug mp3 back t pc


First, try resetting the GoGear by pressing the Power on/off and Volume + buttons simulataneously and holding them (preferably do this when the player is on; the reset is successful when the player shuts off).

If that fails, Back up all the files on the GoGear and perform a Repair:

1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

In the future, even though it's a pain, use Windows' "Safley Remove Hardware" feature to safely remove the GoGear from the computer before disconnecting.

Also, see the warning on Philips website about Windows Media Player 11 and this device.

-Tha Mp3 Doctor

Feb 01, 2008 | Philips GoGear HDD6330 MP3 Player

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