Question about LG CU500 Cellular Phone

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LG Trax cell phone

Hi.
I found you on the Fix Ya tech support page. We have a LG Trax phone from AT&T and my daughter got it wet -- not submerged -- just wet. Now it tells us there is a fatal error on it and to reset it. AT&T say they can't reset it and LG tells us that they can't reset it but AT&T can. The "dot" under the battery is pink and AT&T claim that the phone has to be replaced due to water damage, which I think is crazy! I have washed more phones than I can count and ALL of them have worked after we dried them out. Can anyone help?
Do you know how to reset this phone? We have only had this phone for 4 months.

This is what the error reads on a blue screen:

error fatal
file: fs_device.c
line: 110
unexpected device read failure page=24192

options given are:
star key to reset
7 key for download mode


We have the USB cord if we need to download anything.
Thanks for your help.

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You must of gotten the ROM bootloader chip wet. You can buy a cheap GoPhone from AT&T and put the SIM card from the LG into the new one and you will have your contacts on the new phone.

Posted on Apr 17, 2008

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