Question about Microsoft Xbox 360 Console

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How do i fix the open tray problem on an xbox 360--it won't recognize discs

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  • Expert
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This is caused by the drive taking far too much heat and to fix it you need to stop the heat build up getting to the drive you can actually do this at home with a good guide or you can send it in and they will fix it for you.

Posted on Jul 05, 2010

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  • Master
  • 1,382 Answers

Hi,


Clear the system cache:
1. On the console, go to My Xbox, and then select System Settings.
2. Select Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache. If Clear System Cache is not available, use the following controller button sequence to clear the system cache: X, X, left bumper,right bumper, X, X Note If you don't see a system maintenance prompt on the screen, try pressing the button sequence again.

Try playing discs without the hard drive in:
1. Turn off your console.
2. Locate the hard drive on your console.
Press the release button on the hard drive and lift the hard drive from the console.
Turn on your console.
3. Try to play a game disc.

If this resolves the problem, you will need to replace the hard drive.If not, do the same thing for your memory units. If it works without them,they may be bad.

Thank you !!

Posted on Jul 05, 2010

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Posted on Jan 02, 2017

  • 34 Answers

SOURCE: I turn on my xbox 360 and it says open tray and wont read disc

I have had this happen about 3 times. The first time was when i figured out how to fix it. The 2nd and 3rd were temporary.(Just needed to be turned off for a moment) You need to shut the console off for atleast 15 minutes 10 at the lowest with everthing unplugged. I mean the hard drive, memory unit, and all cables, and adapters. Then after 10-15 minutes plug everything in and DON'T PRESS the BUTTONS ON THE XBOX OR THE CONTROLLERS. Press the button to open the tray and take out the game or dvd and put in a different one. If this doesn't work do it all over again and then put in a different game or dvd not the previous ones and turn on the console the same but then a soon as you get the disc in and closed in shut it off then open the tray and wait till you are at the main menu go into any program so you can't see it is reading and close the tray. If that doesn't work contact the xbox support line. Really hope this works for you.

Posted on Jun 23, 2009

justin217
  • 85 Answers

SOURCE: My xbox 360 wont play discs - keeps repeating open tray.

Call microsoft at 1-800-4-MYXBOX

Posted on Jul 15, 2009

repairtech99
  • 767 Answers

SOURCE: my xbox 360 disc tray wont open how do i fix that

Slap the top of the the box as you press eject. that will get it open.
then wipe a little rubbing alcohol on the black belt
just under the tray . And a little petroleum jell in the
tracks under the tray . Then open and close the tray to
work it in.


Rob

Posted on Sep 19, 2009

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