Question about Brother MFC 4820c All-In-One InkJet Printer

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Brother fax machine mfc #4828c

The black ink is very light. I Can barley see it. can you help me with this problem ? I have already changed it a couple of times.

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Hello marand

(A) Did you mean the Brother 4820C MFC? (I could find no listing of any 4828C Brother device on any of Brother's regional sites)

(B) If that is the case, you can find documentation for this MFC HERE.

(C) Select:
Multi-Function Center in the top box

(D) Select:
MFC-4820C in the box below that.

The result will be links to your machine's Users Manual and Quick Setup Guide (in English)

The suggestions below are referencing THIS User Guide.

(E) Please, refer to section 23 of the Users' Guide "Troubleshooting and routine maintenance"

(F) Click the [+] sign to the left of the number 23

(G) Click the [+] sign to the left of "Troubleshooting"

(H) Click on "If you are having difficulty with you MFC"

(I) Refer to the 4th item listed "Printing is too dark or too light".

(J) Follow the recommendations there and make any necessary changes to your cartridges or paper.

If the issue persists,...:

(K) Click the [+] sign to the left of "How to improve print quality"

(L) Follow the instructions in this section on "Cleaning the print head" and "Print Quality Check"

(M) If you are still experiencing the same issue, review section 23 entirely and see if any other issues apply to your situation and follow the recommended instructions for addressing them.

Please, post back here w/ any questions at all you have, observations, comments, what you've tried in addition to changing the cartridge to correct this issue and the results.

We'll continue to work w/ you until the issue is resolved or diagnosed.


Thank you
BJ @:)

Posted on Apr 17, 2008

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It sounds like you print heads are dirty

How To Clean A Dirty Print Head


When it comes to printer issues, there are few things as frustrating as expecting a clearly-printed document and ending up with something that looks like a cross between a Picasso and a Rorschadt blot. If you notice that the print quality of your documents has decreased considerably or if you are bringing an old inkjet out of retirement, you need to clean the print head to ensure you’re getting the best from your printer. brother fax machine mfc #4828c - 01173482.jpg

A dirty or clogged print head will hinder a regular flow of ink from the ink cartridge to paper.

The first step is actually knowing where the print head is and what it does. As you print a document, ink droplets leave the ink cartridge through the cartridge’s nozzle and go to the print head. The print head then lays the ink on a precise point on the paper. As you print, tiny droplets of ink can get stuck around the print head opening. If these drops get time to dry, they can form a crust around the print head opening and cause it to print poorly.

pixblue.gif Clean It With Software

There are a few ways to go about cleaning the print head. Potentially, the easiest way is to let your printer clean itself. Many inkjet printers will have maintenance options in the printer’s software that will actually clean your printer for you. We used a streaky Canon BJC-80 for our testing, and the driver we installed on our system for this inkjet had quite a few maintenance options. (Keep in mind that the process for cleaning your specific printer’s print head may be slightly different than what we’re describing here.) To check these out in Windows XP, click Start and then Printers And Faxes. Right-click your printer and then Printing Preferences. This displays the Canon Bubble-Jet BJC-80 Printing Preferences dialog box, which houses various layout and print-quality preferences, as well as the printer’s maintenance options. Click the Maintenance tab to view what your printer can do from a software perspective. Our printer has two cleaning modes—Cleaning and Deep Cleaning. Cleaning isn’t quite as time-consuming as the Deep Cleaning mode, but Deep Cleaning mode does a more thorough job and can resolve some issues that the normal Cleaning mode can’t. Just click the proper cleaning mode to start it and let the cleaning process run its course. You may have to do this a number of times to get the print head clean.

If you don’t see a maintenance tab, it doesn’t necessarily mean your printer doesn’t have a self-cleaning function; it just means that it doesn’t use commands from your computer to do it. For instance, on the BJC-80 you can also start the cleaning process by holding down the Resume button until you hear two beeps. Check your printer’s manual for ways to clean your print head.
Clean It Yourself 01173481.jpg

Some software bundles that come with printers have cleaning functions that you can use to clean your print head.

If the built-in cleaning functions don’t seem to do the job, there are a few ways to clean your print head manually. Some swear by isopropyl alcohol, while others believe in just plain ol’ water. When used correctly, either can help your printer perform better.

First, remove your ink cartridges from your printer and then dip a cotton swab in hot water or isopropyl alcohol and rub it against the print head. This should loosen any crusted ink. Some printers, such as many Canon models, feature removable print heads that give you easy access to the print head and its nozzle(s). Many other inkjet printers don’t have this feature, so you’ll have to do your best to work around parts in your printer. Be careful, especially if you use isopropyl alcohol to clean your print heads: Some printers use rubber gaskets; if you get isopropyl alcohol on the gaskets, it could dry them out.

If you have a removable print head, remove the ink cartridge from the print head and take the print head out of your printer. Put some isopropyl alcohol or hot water into a saucer and set the printer head in the saucer. Let it soak for at least an hour. If it’s really dirty, it might be a good idea to let it soak overnight. Let it air dry, reinstall it in your computer, and run a cleaning cycle. This should get ribrother fax machine mfc #4828c - pixblue.gified ink that was loosened during the soaking.

pixblue.gif Don’t Panic

Printing problems happen to us all sooner or later, but it’s important not to panic when you realize that something other than an empty ink cartridge is vexing your printer. The next logical step, cleaning your print head, is a straightforward process that can give your printer—and your documents—new life. Though most printers include software or a button that can clean print heads, if that doesn’t work, the do-it-yourself method is simple enough that it’s worth giving it a shot. Before you scrap an old inkjet printer thatbrother fax machine mfc #4828c - pixgray.gifddy printouts, give the print head a quick cleaning. It may end up paying major dividends. pixgray.gif


Thank you for using Fixya and please let me know if you need further help

Posted on Apr 17, 2008

  • Benjamin Patri
    Benjamin Patri Apr 24, 2008

    Please don't forget to rate this solution as that is one of the biggest aspects of all this website works



    otherwise please let me know if you have further questions



    Thank you

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Try to run the utility cleaning cycles to be exact and try to change the quality option as well. what operating system are you using?

Posted on Apr 17, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 17, 2008

    How to clean the nozzles


  • Press Menu/Set key on the control panel.

  • Press the up or down navigation key until MAINTENANCE appears and press Menu/Set.

  • Press the up or down navigation key until CLEANING appears and press Menu/Set.

  • Press the up or down navigation key to choose the color you want to clean, and then press Menu/Set.

  • By the way whats the exact model of your printer?

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Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

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