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OM99732 overheating light on continuously. Shredder won't operate.

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No power to shredder, no reset button, reverse will not solve


The motor may have overheated and failed, especially if the shredder was operated at its rated capacity or operated continuously for long periods of time. The specs for these devices tend to be exaggerated.

Apr 22, 2014 | Ativa Hd1600 16-sheet Cross-cut Shredder

1 Answer

The shredder is totally inoperable


Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

Sep 17, 2013 | HSM Office Equipment & Supplies

1 Answer

Red light and green light on but motor will not come on


Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

Sep 13, 2013 | Fellowes PS60-2 Shredder

1 Answer

My shredder won't power on. It is not overheated.


Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

Aug 11, 2013 | Staples Cross-Cut Shredders; 10 Sheet

2 Answers

Why doesn't OfficeMax OM99732 shredder work on Auto?


My shredder would not sense paper being inserted and the sensor could not be cleaned. So "Auto" no longer worked but the manual reverse DID work. I opened the thing up, reversed the polarity on the red and black wires on the connector for the main drive motor and VOILA!!! I can use my shredder in manual mode by switching it to REV. Be mindful that this keeps the motor running until it is switched off. This can heat the motor and cause failure so I limit my shredding to 60 seconds then give it a rest so it will cool down. Also there is no emergency reverse so watch your fingers and neck ties.

Dec 17, 2012 | Office Equipment & Supplies

1 Answer

Shredder doesn't shred.


Shreader wont cut will reverse ok

Dec 17, 2012 | Office Equipment & Supplies

1 Answer

OM99732 shreader Motor operates but won't take in any paper. Motor is quieter than normal


Hi,

When motor is running, look to see if the cutters are turning. The cutters can be seen by looking into the throat of the shredder. If the cutters aren't moving, the gears may have been stripped and shredder needs to be repaired or replaced.

Good luck.

Apr 14, 2011 | OfficeMax 0M96431 Shredder

2 Answers

Our model# OM99732 office max shredder got jammed and after the jam was removed the motor no longer turns on. I took out the screws on the underside and removed the top to see if anything was jammed...


I had the same problem with the OfficeMax OM99732 and it turned out to be a blown fuse on the circuit board. The thing jammed then died. The fuse is soldered into the circuit board so if you do not know how to solder you need to find someone who does and will do it at a reasonable price. The fuse is on one of the corners of the circuit board. I went to the local radio shack and got five 3 amp fuses and an in line fuse holder for a total of 6 dollars, and installed them. Now when it overloads again I will just have to slip in one of the other fuses no soldering. There was also a cold solder joint (a poorly done solder joint) on a lead to the switch, which senses if the shredder is on its base. The lead pulled lose when I removed the cover. It was easy to re-solder but not the cause of the original problem just a sign of cheap construction.

Mar 08, 2009 | Office Equipment & Supplies

2 Answers

Shreder will only go backwards


I have a Fellows OS-11Cs shredder that suddenly quit operating. It would run in reverse and when auto mode was selected an audible clicking noise was emitting from a relay on the pc board. My initial thought was that I had overheated the unit since the shredder had been operating perfectly up to the point where it stopped working but that didn't seem to be the case after the unit was allowed to cool down.I cleaned all visible paper shreds from the cutters(with the shredder unplugged)that were visible and then sprayed the cutters with a very light lubricant (3 in 1 oil) I then operated the shredder in the reverse mode for a few moments and since then the shredder has operated flawlessly.I hope this is of some assistance to others with a similar problem.

Apr 01, 2008 | Fellowes 3011001 Shredder

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