Question about Sub-Zero Bottom Freezer Refrigerator
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Posted on Jan 02, 2017
Hi I'm a subzero asc (Autorized service center) Subzero would not be responsible, your unit is out of there warranty. Now if the service company your dealing with is any good they can get a new compressor under a part warranty from there part distributor. Also in my many years working on subzero I have never seen oil dripping from the compressor unless you have a leak somewhere in the sealed system. Unfortunately the only thing you can do is see if your service provider will fix the unit. they will charge you labor if they get the part in warranty. It's possible that the service provider did not to the job properly but that's your word against there's. Good luck I hope everything works out for you..
Posted on Jan 10, 2009
Is the freezer getting cold enough so that it should cut off.
Will it cut off when you turn the thermostat all the way to zero (warmest setting)? If it's cold enough and it does cut off you still have a thermostat problem.
I don't know what a warmer is.
Posted on Aug 15, 2009
The condenser coil is located behind the cover on top of the two doors and when you take it off you see the coils that look like a radiator (fins and copper pipes) ,turn of the refrigerator and with a brush and a vacuum clean the coil very carefully and don't push to hard against the fins.
Posted on Aug 24, 2009
It is a defrost problem since the ice that freezes on the freezer coils
is not being melted by the defrost system.
There are three components to a defrost system- a heater,heater thermostat, and a timer unless you have a defrost electronic card.
Its best handled by a Technician butyou could possibly do it by taking your model number to the nearest appliance parts store and asking for the parts. They are mostly located in freezer ,behind back panel on freezer coils.except the card which is usually located in ref The parts store will have info Also check evaporator fan in freezer If this was helpful please rate me
Leo Ponder Appliance-Tyler,Texas
Posted on Sep 05, 2010
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Sep 03, 2013 | Sub-Zero Refrigerators
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Parts can be ordered through our Regional Factory Certified Parts Distributors. They will need your model and serial number in order to properly assist you. You will find their contact information by following the link to our Locator. Select 'Service, Repair and Parts', enter your zip/postal code and you will receive a listing for the Factory Certified Parts Distributor for your area.
If you have any further questions or concerns regarding this or any other issue, please contact us directly. You can contact us via phone Mon-Fri. 8:00-5:00 CST at 800-222-7820. We can be reached via email at CustomerService@SubZero.com.
Customer Care Team
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