Question about HP OfficeJet 7410 All-In-One InkJet Printer

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I have a J4580. When I try to print I get a "document failed to print" message "due to an error in the printing system". The power button will not come on but the screen inside is lit (purple light). I followed all the procedures instructed in the youyube video and also all instructions given in hp Help. I've had no success.

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Try deleating and reloading the hp driver

Posted on Jul 04, 2010

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The issue relates to hardware of the unit ,
unit can not be recovered or is almost certain to fail again, however we can Attempt to Recover Unit Once .follow the steps below .

Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
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7. Close the cover. If prompted, print a calibration page.
8. Reconnect the USB cable, and try to print a print job from the computer.
9. If the error is still there replace the unit.


it might help.

Thanks.

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