Question about Quantum ValueLoader SDLT 320 Super DLT Tape Drive

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Quantum ATL SuperLoader

I use Symantec Backup Exec 11D - my tapes are not loading in the tape drive, I can't run any of my backups. Anyone had this problem? I've checked Symantec Backup Exec site - no luck there.

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If you cannot physically load a tape into the drive it is a hardware problem and the drive requires service. It is not a software problem.

Of course, the library could already have the maximum tapes it can hold. If this is the case then eject a tape from the library to make room for the tape you want to add.

I hope this helps.

Posted on Aug 11, 2009

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1 Answer

Quantum superloader 3 drive error type


Hi Ulrike

I suspect that your backup software has "locked" the drive / library from the front panel.

This is why disconnecting / rebooting the library solves the issue.

If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.

If you are in the UK and are still having problems then click the link below and we will do what we can to help.

LTO Repair service UK Based All manufacturers of LTO drives repaired

Mar 10, 2014 | Computers & Internet

1 Answer

We are having an issue with our backups. The system event log says there is an error 7 and lists the tape drive as having a bad block. However the quantum diagnostic tool shows the drive to be healthy. ...


Event ID-7 is a "Bad Block" on the Tape being using. By design, when a Bad Block is encounter, the Tape Drive "Seizes the Tape" and goes offline. It can sometimes be difficult to get the Tape Drive to release the Tape. Refer to the Users Manual for instrcutions on how to Reset the Tape Drive. Sometimes applying the Firmware Update willl reset the Tape Drive and Eject the Tape.

Do not assume the Tape is Bad, but do not re-use until tested. The Tape may be Bad, the Tape Drive may simply need Cleaning or the Tape Drive may be Worn or Damaged. If you are using 3rd Party Backup Software, such as Backup Exec or Yosemite, you wan want to check the Removable Storage Servcie to see if it is set to Manual or Automatic. Any Tape Devices would need to be first Deleted in the Library Section of Removable Storage, then Sop and Disable Removable Storage. Since Removable Storage is in effect NTBACKUP, this Service can interfere with the Operation of your Backup Software and generate "Bad Block" Errors.

To Test the Tape with your Quantum Tape Drive, use a tool called XTALK ( xTalk-6.4.1.1_Quantum_Setup.exe ) that is found on Quantums Website http://www.quantum.com/ServiceandSupport/Index.aspx

You may run a write_read_full Test on the Tape. Be sure to Clean the Tape Drive first. If it fails the Tape, try it with a 2nd Tape, If it fails again, suspect the Tape Drive.

OldCountry73436

Oct 04, 2010 | Quantum DLT-V4 DLT Tape Drive

1 Answer

After a full back-up was made, the tape stays in the drive


Click Start, then Run, type in services.msc and hit enter

Look for the Symantec (Veritas) backup Exec Tape engine service and stop it by right clicking it and hitting stop.

Eject the tape.

Restart the service.

Dec 17, 2009 | Veritas Backup Exec 10 for Windows Servers...

1 Answer

Symantec Backup Exec 11d compression


Unfortunately, the data types you described are already compressed.
Your hardware and software cannot compress it any further. In fact, compressing compressed files actually increases the file sizes. Don't worry, Backup Exec knows better than to compress compressed files so you can leave your settings in place.

The compressed capacity of a tape drive is a marketing ploy by the tape backup industry to make them more appealing. Yes, if your backup consisted entirely of uncompressed files you might get close to 75GB but never 80GB. You can only count on getting the uncompressed capacity of a tape.

Three options:
Obviously, a higher capacity tape drive will resolve this problem.
You could also swtich to using two tapes but you would have to load the second tape when you arrive for work in the morning and your backup would have to finish during the business day.
Finally, if you have some data that does not change frequently you could seperate it from your active data. Backup the active data on your regular backup. Now you can backup the "archived" data manually with a separate backup job. Once backed up you only have to back it up again when new data is added to the archive.

I hope this helps.

Jul 21, 2009 | Symantec VERITAS? Backup Exec 11 for...

2 Answers

Quantum superloader not showing in windows device manager


First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

Nov 13, 2008 | Quantum SuperLoader 3 LTO 2 Tape Drive

1 Answer

Tandberg LTO HH (LTO-3)


The error is because the driver isn't loaded for the device. Look up how to add the device in symantec help. If windows recognizes it already then usually you can go to devices and add teh device from within symantec.

Jun 03, 2008 | Tandberg Data 200/400GB 420LTO LTO2...

1 Answer

Quantum Superloader remove jammed tape


You have to disassemble the unit and remove the tape. Chances are it's stuck in the carousel (the round thing at the front that spins tapes and plugs them into the drive).

May 06, 2008 | Quantum ATL SuperLoader Ultrium Tape Drive

2 Answers

Loading Media


Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.

Mar 05, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

1 Answer

How to compress file in Veritas exec 10


Make sure that your tape drive is using Symantec drivers. to do this follow these steps.

Go into Tools->Wizards->Device Configuration Wizard and follow the step to "Install tape device drivers". This should take care of the compression issue.

Dec 31, 2007 | Veritas Backup Exec 10 for Windows Servers...

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