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Problem connecting external verizon modem to computer- error msg 'network cable unplugged'

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Possible reason why your getting this message are the following.

1. defective ethernet cable
2. defective lan port on the modem.

I would advice you to do the following
1. Try another working cable
2. If your modem has multiple lan ports ( modem/router)
you can plug it on the other LAN ports and see if it will lid up
3.If you have a spare computer to try on the modem , please do so, so you can further isolate the problem . If its a modem port problem or your computer itself

Cheers.
KJ

Posted on Jul 05, 2010

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Posted on Jan 02, 2017

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If the issue still persists, please revert with more details lik the kind of internet connection used and the reason for reinstalling.

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It was working with Verizon. verizon is a DSL company and Comcast is a CABLE company. settings will be different for both the ISPs. Make sure that your computer is able to go online directly through the modem.
If your computer is able to go online through the modem, that means the modem is working fine.
You will need to connect the computer to the router and the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.

Click Here for more information about the routers and network

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you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
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