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f you are experiencing issues when using a Universal Media Disc (UMD™) on the PSP system, try these troubleshooting options:
Issues with PlayStation®Store contentClick here for help with content purchased from the PlayStation Store.
Restore Default Settings Restore Default settings will default the PSP system to its original settings. A setting change may be the reason the PSP system is having difficulties. Click here to learn how to restore default settings on the PSPgo / PSP system.
Confirm UMD is properly inserted
Make sure the UMD is properly inserted with the label facing the back of the PSP system. Try removing the UMD and reinserting it. Please note, it is normal for the PSP system to make noises while it is reading from a UMD.
For PSP-1001, slide the latch to open the UMD door. For the PSP-2001 and PSP-3001, simply lift the door open.
Try playing the UMD on a different PSP system If possible, try playing the UMD on a different PSP system. If the disc still does not function properly, it might need to be replaced. If the disc does function properly, the PSP system may need service, see PSP Service for details.
Try playing a different UMD on the PSP system If possible, try playing a different UMD on the PSP system. If another UMD plays, the original UMD may be the problem. If none of the UMD's play, the problem may be isolated to the PSP system.
Check for moisture Do not let the PSP system or any PSP® accessories come in contact with liquid. Also check for moisture condensation in the PSP system. If moisture condensation occurs, remove the disc from the PSP and do not use the PSP until the condensation has evaporated, which can take an hour or two. In general, if any part of the PSP gets wet, discontinue use until it is completely dry.
Check the regional code Check the regional code on the UMD™ Video. The only regional codes that the North American PSP® is tested to work properly with are "ALL" and "1. "
Tried these steps and still need help?
If you have tried the troubleshooting information above, but continue to experience problems, please contact our Consumer Services department to have your PSP system serviced.
you wont be able to play .iso files(games in the iso folder) because you updated to Sony's official firmware.
but in order to play .iso files again you will have to hack you psp and make sure its running cfw(custom firmware).
You most likely have lost all info on the psp, I suggest that you put your psp memory card into the computer and try to retrieve all info you possibly can. You will have to format the card and then put all your info back on.
It is not yet possible. Custom firmwares that allow you to play iso copy of games can only be installed on 5.50 official firmware for PSP 2000 and below and 5.03 official firmware for PSP 3000. You can only play UMD games.
You must have a memory stick to put music into your psp such as mp3 files, the psp itself does not have any internal memory for you to store any music files whatsoever.
if you got a memory stick already, connect your psp to your computer via usb cable, select usb under the setting section of your psp, and the memory stick drive will appear in your "my computer", so you can drag your music into the Music folder of your memory stick and play them from your psp.