Question about HP LaserJet 3150 All-In-One Printer

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3150 fax machine outputs a blank page when my fax sends to it

When I send a fax to the 3150 Laserjet my fax says it sent it properly. Status back says OK. The person on the other end says: he gets a blank page, The fax shows "Recieve error ", the fax log has two error indications "Error connection120, and the other a while later in the log says error 791. He also says none of these error codes are mentioned in the manual.

What is the problem?

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  • lrmatwork Apr 17, 2008

    The fax is sent from a Ricoh MP1600 to the HPLJ 3150.

    We have no problems with sending from the Ricoh to any other fax. The person with the 3150 says he has no problems receiving from any other fax machine. The HPLJ 3150 is printing the black page with the error indications.

    I had the person on the other end (The 3150) send me a fax. I receive it correctly. I then tried to send it back to him and he got a blank page again

  • B Joan Rapier
    B Joan Rapier May 11, 2010

    Hello Irmatwork

    Just to clarify a bit here;

    (01) You say this occurs when you send a fax **TO** the HPLJ3150. Do you mean **FROM** the 3150 to another recipient on a different machine?

    (02) Or is the recipient who is getting blank faxes the one w/ the HPLJ3150?

    (03) If that is the case, what fax machine are you using?

    (04) On which fax machine are the logs showing errors?

    Please, post back here w/ answers to these questions for clarification and we'll be happy to assist you w/ this issue.

    Thank you
    BJ @:)

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(05) Would you, please, SEND a fax from the machine that blank faxes are being received from to a different recipient on a different fax machine all together, please?

This will enable us to pin down which machine is really experiencing the issue.

Thank you
BJ @:)

Posted on Apr 17, 2008

  • B Joan Rapier
    B Joan Rapier Apr 18, 2008

    Hello Irma,



    Thank you for answering my questions for me. That's very helpful in clarifying the problem.



    This problem you're describing is intriguing. (Though frustrating, I'm sure, for you and the person on the other end of your faxing).



    This is truly a puzzle. If BOTH ends of the faxing are experiencing no issues w/ sending or w/ receiving faxes to or from anyone else - then that's a real puzzler. One of them HAS to be the one w/ the issue.



    We need to test this more scientifically in order to determine the "problem machine".



    PLEASE, PERFORM THE FOLLOWING TESTS; CAREFULLY RECORD THE RESULTS AND POST THEM BACK HERE:



    Each of you (the Ricoh MP1600 and the HPLJ3150), ...:



    Find a *minimum* of (2) (preferably (3)) different people (each using separate fax machines) w/ whom you can send and receive test faxes to and from.



    The two of you (the Ricoh and the HPLJ) MUST perform these tests w/ the SAME people (using the SAME fax machines) on either end.



    Record your results along w/ the manufacturer and model numbers of each fax machine involved.



    This is the only way to properly test - the two of you must be testing under the SAME conditions w/ respect to the machines your respective fax machines are sending and receiving faxes to and from.



    I look forward to seeing the results of your tests. :)



    Thank you

    BJ @:)



















    Thank you

    BJ @:)

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