Question about Microsoft Xbox 360 Console

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I can not update my console

I just boat a new xbox 360, but is not working as it says that 'can't update your console' and contact xbox customer

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  • Microsoft Master
  • 4,806 Answers

Hi,

Make sure you have it connected to the internet. If you are using it wireless then make sure the Xbox can connect through the router.

To do this go into the network settings on the Xbox and input your SSID and password.

The best way to update the Xbox is through the Ethernet port.




Regards.

Posted on Jul 04, 2010

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http://support.xbox.com/en-us/pages/xbox-360/how-to/update-xbox-360/system-updates.aspx

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When i put my games in my xbox360 is say u need help vist www.xbox .com when i go to it what do i do


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That means that you need to update the XBox. The best way to upgrade is through XBox live.

Information about how to update your console software is available on the Xbox support website:

support.xbox.com/pages/xbox-360/how-to/update-xbox-360/system-updates.aspx

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From the Xbox website sounds like you have a HDD failure / issue.

Try the following steps to resolve the problem: 1. Turn off your Xbox 360 console. 2. Removethe Hard Drive. For more information about how to attach or remove theXbox 360 Hard Drive, click the following article number to view thearticle in the Microsoft Knowledge Base: 906204 (http://support.microsoft.com/kb/906204/ ) How to attach or remove your Xbox 360 Hard Drive 3. Reattach the Hard Drive. 4. Turn on your Xbox 360 console.Ifyou continue to experience this problem, obtain the latest automaticupdate for your Xbox 360 console. To do this, follow these steps: 1. Turn off your Xbox 360 console. 2. Detach the Hard Drive. 3. Connect the console to the Internet through an Ethernet cable.Notes • Toobtain an automatic update without your Xbox 360 Hard Drive attached,you must have an Xbox 360 Memory Unit or an Xbox 360 that has built-inmemory. • If you cannot connect to Xbox LIVE, running a recent game (2007 or newer) causes an automatic update to be installed. • You can also obtain the latest Xbox 360 system software from the following Xbox Support Web site: http://www.xbox.com/support/ (http://www.xbox.com/support/) If applying the latest automatic update does not resolve the problem,please contact Xbox Customer Service. If the Customer Service agentcannot help you resolve the issue, you may have to replace the HardDrive. Discuss your replacement options with the agent.

For moreinformation about how to contact Xbox Customer Support, or to submit arepair request, please visit the following Xbox Support Web site: http://www.xbox.com/support/

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  1. Let your Xbox 360 console cool. You may have to wait several hours for your console to cool enough. Don't turn on your Xbox 360 console when the console is hot.
  2. Verify that your Xbox 360 console has enough ventilation and that the fans are operating.
  3. If the two lights continue to flash red after you try steps 1 and 2, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, visit the following Xbox Web site: http://www.xbox.com/support/ (http://www.xbox.com/support/)

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