After a lengthy power outage (3+ hours), our HP LaserJet 4M is not responding to any of our networked workstations. I have un and re-plugged all connections (which usually solves this type of issue) to no avail. It is not showing any errors. Please help!
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49.xx.xy error- General firmware error ( like a blue screen in windows)
a corrupt print file is usually the cause and can be cleared by disconnecting the printer from the network, then cycle the power , allow the machine to come to ready and ask the pritner for a configuration page( just a test to see if the printer is able to respond- if not then replace formatter/firmware chip) when this has finished printing goto the workstation that sent the last files to the printer and clear ALL print queues form the PC then and only after clearing the print queues can you re-connect the network - failing to clear the print queue will cause the printer to re-try printing the corrupt document which will result in 49.xx.xy error being displayed again.
If it worked before you updated the driver, go into the Device Manager and roll back the driver to the previous version. Sometimes new drivers haven't been fully tested, or they may contain bugs or may just be incompatible with an application that you happen to be running. If the old driver version works, stick with that.
DNS errors then? can you map to the printer via hostname too? Are you sure you're not using SP3? When we upgraded to SP3, we had to use the new drivers. Try new drivers.Have you tried just rebuilding your print server? try sharing the printer off your computer in the data center and try t print to that. When you ping the data center from the user's computer... what is the delay?
Have you tried a different driver eg. rpcs or another version of pcl?Have you checked your workstations services app to check if your print spooler is running?Also when you print a config page from the hp it will give you your network details.To eliminate your network grap a crossover cable and connect directly to the printer and test.Let me know.
That sounds like a problem with your printer driver to me. If the wrong driver is used, then print codes that the other device uses will not be interpreted correctly by your Laserjet 4M Plus, which will cause it to beep. Check the driver on your computer to make sure that you are using one designed for any of the following:
HP Laserjet 4 HP Laserjet 4+ HP Laserjet 4M HP Laserjet 4M Plus
(Either the symbol "+" or the word "Plus" may be used but most commonly the + is the non-Postscript version and the word is used with the Postscript version. Just as an FYI, the only two differences between the M and non-M versions are the ability to speak Appletalk and the addition of the Postscript module, which is in one of the RAM expansion slots.)
HP LaserJet 4, 4m, 4 Plus and 4m Plus Series Printers - False Error Message 13 PAPER JAM
After clearing all jammed paper from the HP LaserJet 4, 4m, 4 Plus, or 4m Plus series printer, the display still reads 13 Paper Jam . Even after cycling the power off and then back on, the error remains.
Open the rear door of the printer. There is a paper sensor near the upper right hand corner of the fusing assembly (just below the right edge of the long yellow warning sticker on the fuser) that can cause paper jam error messages even when there is no jammed paper in the printer. Toggle the thin black plastic lever up and down to make sure it is not stuck or sticky. The lever should be in the down position before closing the back of the printer. If the lever is stuck or missing, the printer will generate a false paper jam message.
Hope it will help you !