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Hp laserjet m2727nf mfp - fax errors - sending and receiving. comm error 350, and comm error 232. Dedicated fax line. Any advice?

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  • Anonymous Jul 21, 2008

    Using the HP Laserjet M2727, weget the error on incoming faxes on faxes that contain several sheets. Typically the incoming sheets are full of text.



    Is this a line problem or and HP problem.

  • Anonymous Aug 18, 2008

    I have the same issue. I can send fine, but consistently recieve "Comm Error 232" when trying to receive faxes. This is also with a M2727nf.



  • Raz4 Sep 09, 2008

    sending out from M2727nf mfp fax machine is fine within the office and outside the building. Incoming faxes received from outside the building have problem receiving but you can hear the machine communicating but after a minute or 2 it will show communication error 232. sounds familiar? anybody knows any fixes?

  • Emperor Jer Nov 20, 2008

    No sending or receiving on fax

  • nrsmoyo May 11, 2010

    i have an Hp Laserjet m2727nf giving scaner error 8>How do i solve this problem

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Check if you have the latest firmware for this multifunctional on www.hp.com, installing newer firmware fixed communication problem for us.

Posted on Jan 30, 2009

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I SOLVED THE "NO FAX DETECTED" ON M2727 mfp:

I'm sure this is not everyone's issue, but for me I found it to be the STUPID mistake of just plugging the phone cord into the wrong phone port. I had it plugged into the handset port rather than the phone jack port. The system is No Fax Detected, but if you listen to what happens the fax machine picks up quickly and then disconnects causing the No Fax Detected error. I switched it to the correct port (top port on the M2727nf) and everything worked great!

Posted on Mar 11, 2010

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I am having the same issue. Any other suggestions?

Posted on Oct 06, 2011

I was able to resolve the same issue with an HP M1522nf MFP (multifunction) unit by changing the "Fax Speed" option from V.34 down to V.17. Although this option is under the "Every Outbound Fax" menu, it appears to have resolved the problem with inbound faxes.

Outbound faxes were never a problem. However, "No Fax Detected" and Comm Errors of every sort were previously gotten on about two out of every three inbound faxes.

Tim Alberstein

Posted on Oct 26, 2008

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1 Answer

Message "scanner error 5 turn off then on


This is a common failure on this model, usually happens with the main driver motor fails. Replacement requires removal of the scanner assembly;

http://www.printertechs.com/images/partsinstructions/scannerassemblyM2727/removescannerassembly_m2727.pdf

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Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

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If you have it connected to a hub service, you will get the error. It must be connected to a dedicated line.

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It could be line noise on the phone.., which allows phones to work ok, but causes problems with faxes. See this document from the brother website concerning comm.error:

http://welcome.solutions.brother.com/BSC/public/us/ca/en/faq/faq/000000/000100/000067/faq000167_000.html?reg=us&c=ca&lang=en&prod=fax2800_us&Cat=11

Would recommend having the phone company run a line check to make sure the phone line is clean of interference !

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Have two fax machines on two seperate broadband lines, both lines also serve internet/mail access which is working fine. Both faxes exhibit periodic/intermittent transmit and receive problems. Have had...


You can not send or receive faxes with any consistency on Broadband lines. You need an analog telephone line for these to work. Fax machines work on analog technology.

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