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Posted on Jan 02, 2017
SOURCE: Hi, I have an Everdure natural
Mark, Natural Gas pilot flames are fairly long. Usually about 2" to 2 1/2" long. However from what you are describing about the pilot flame licking the ceramic plaques of the heater is not normal. Plus, you indicated that you're having a hard time lighting the pilot. All of this leads me to believe, that the unit needs to be thoroughly cleaned inside and out. Especially, if it hasn't been professionally serviced on at least, an annual basis. Vent-free or Flue-less heating appliances collect a lot of dust, lint, etc when in operation. Because whatever is floating in the household is going to eventually work it's way into the heater and clog things up.
Cleaning the unit is something you can do yourself, with minimal tools. A vacuum cleaner with a hose, brush attachment, crevice tool and a can of compressed air with a straw nozzle (like you clean you computer with) is all you need. The compressed air with a straw nozzle is used to blow out the pilot tip. this won't be mentioned in the Owner's Manual. http://www.everdure.com/MANUALS/HEATERs/Gas/EC%20&%20ECR%20User%20manual.pdf
I hope all of this will help you troubleshoot and solve the problem. Cheers....
Posted on Jul 20, 2011
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