Question about HP Scanjet™ G3010 Flatbed Scanner

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Using hp scanjet g3010 and hp solution center software. Also windows 7 home premium 32-bit. When scanning, unable to save the scan to file. Error message: "An error occurred in the scanning software. Try the following steps: 1. Restart the program 2. Reboot the computer 3. Reinstall software It shows an extended error info: 4,[(3,42,0)] I have followed these suggestions and reinstalled the program several times, but continue to receive the same error. Can you offer any more relevant help?

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Hi. This is a common issue for HP scanjet scanners. Please see ppossible solutions below.

Solution one Connect the USB cable into another USB port on the computer system and try scanning again. If the same error message reappears, try switching to a different USB cable and try scanning again. NOTE: Some computer systems have multiple sets of USB ports (that is to say, USB ports on the front of the computer and USB ports on the back of the computer). Change the USB connection to another set of USB ports. Solution two If a second USB cable is available, use it to connect the HP Scanjet to the computer. Attempt to scan again. Solution three Rename the Twain_32 folder to ensure any that no other twain data source files are interfering with the HP Scanjet scanning process. Then repair the HP Photo and Imaging software to reinstall the files necessary for the HP Scanjet to scan. CAUTION: The following steps may disable the twain functionality of other programs installed on the computer system. Reinstall any affected program to restore functionality. Rename the Twain_32 folder

  1. Double-click the My Computer icon on the Desktop. In Microsoft Windows XP, click Start , and then double-click My Computer .
  2. Double-click the C Drive (C:). The Contents of the C drive expands. .
  3. Double-click the Windows folder. The contents of the Windows folder expands. NOTE: If the Windows folder is not listed then double-click the Winnt folder.
  4. Locate and right-click the Twain_32 folder. A menu window opens.
  5. Click Rename and rename the Twain_32 folder to Twain_32old.
  6. Close all open windows.
Repair the Photo and Imaging Software
  1. Click Start , Settings , and then Control Panel . In Windows XP, click Start , and then Control Panel . The Control Panel opens
  2. Click Add/Remove Programs . The Add/Remove Programs window opens.
  3. Find the HP Photo and Imaging x.x and click Add/Remove or Change .
  4. Click Next , and then select Repair . Follow the instructions on screen for repairing the HP Photo and Imaging software.
Solution four If the above solutions do not resolve the issue, the USB controllers might not be supplying the scanner enough power to function properly. Purchasing a 1.1 USB powered hub is recommended. NOTE: Be sure to purchase a USB 1.1 Powered Hub and not a USB 2.0 Power Hub. Using a USB 2.0 powered hub will not fix this issue.

Posted on Jul 04, 2010

  • Arnold Bell
    Arnold Bell Jul 05, 2010

    Thanks for the suggestions. Tried them other than buying a new usb hub. Problem not resolved. You may not be aware, but the scanner works fine insofar as copying to the printer which, rightly or wrongly, indicates to me that this is not a scanner problem, but software as the error indicates. I think that somehow the problem relates to the twain drivers. I can import a scan into photoshop and also into word using the WIN drivers, but not TWAIN. The TWAIN driver, even in photoshop, activates the hp solution center, the scan occurs, but the error message occurs.

  • EvertJS Nov 01, 2010

    I had a similar problem with my HP Scanjet G4050 and Windows 7 64 bit when I scan negatives to file. The extended error info showed "4,[(3,22,0)]". I found a solution: disable "Remove Dust

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