Question about HP Scanjet™ G3010 Flatbed Scanner

1 Answer

Using hp scanjet g3010 and hp solution center software. Also windows 7 home premium 32-bit. When scanning, unable to save the scan to file. Error message: "An error occurred in the scanning software. Try the following steps: 1. Restart the program 2. Reboot the computer 3. Reinstall software It shows an extended error info: 4,[(3,42,0)] I have followed these suggestions and reinstalled the program several times, but continue to receive the same error. Can you offer any more relevant help?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 528 Answers

Hi. This is a common issue for HP scanjet scanners. Please see ppossible solutions below.

Solution one Connect the USB cable into another USB port on the computer system and try scanning again. If the same error message reappears, try switching to a different USB cable and try scanning again. NOTE: Some computer systems have multiple sets of USB ports (that is to say, USB ports on the front of the computer and USB ports on the back of the computer). Change the USB connection to another set of USB ports. Solution two If a second USB cable is available, use it to connect the HP Scanjet to the computer. Attempt to scan again. Solution three Rename the Twain_32 folder to ensure any that no other twain data source files are interfering with the HP Scanjet scanning process. Then repair the HP Photo and Imaging software to reinstall the files necessary for the HP Scanjet to scan. CAUTION: The following steps may disable the twain functionality of other programs installed on the computer system. Reinstall any affected program to restore functionality. Rename the Twain_32 folder

  1. Double-click the My Computer icon on the Desktop. In Microsoft Windows XP, click Start , and then double-click My Computer .
  2. Double-click the C Drive (C:). The Contents of the C drive expands. .
  3. Double-click the Windows folder. The contents of the Windows folder expands. NOTE: If the Windows folder is not listed then double-click the Winnt folder.
  4. Locate and right-click the Twain_32 folder. A menu window opens.
  5. Click Rename and rename the Twain_32 folder to Twain_32old.
  6. Close all open windows.
Repair the Photo and Imaging Software
  1. Click Start , Settings , and then Control Panel . In Windows XP, click Start , and then Control Panel . The Control Panel opens
  2. Click Add/Remove Programs . The Add/Remove Programs window opens.
  3. Find the HP Photo and Imaging x.x and click Add/Remove or Change .
  4. Click Next , and then select Repair . Follow the instructions on screen for repairing the HP Photo and Imaging software.
Solution four If the above solutions do not resolve the issue, the USB controllers might not be supplying the scanner enough power to function properly. Purchasing a 1.1 USB powered hub is recommended. NOTE: Be sure to purchase a USB 1.1 Powered Hub and not a USB 2.0 Power Hub. Using a USB 2.0 powered hub will not fix this issue.

Posted on Jul 04, 2010

  • Arnold Bell
    Arnold Bell Jul 05, 2010

    Thanks for the suggestions. Tried them other than buying a new usb hub. Problem not resolved. You may not be aware, but the scanner works fine insofar as copying to the printer which, rightly or wrongly, indicates to me that this is not a scanner problem, but software as the error indicates. I think that somehow the problem relates to the twain drivers. I can import a scan into photoshop and also into word using the WIN drivers, but not TWAIN. The TWAIN driver, even in photoshop, activates the hp solution center, the scan occurs, but the error message occurs.

  • EvertJS Nov 01, 2010

    I had a similar problem with my HP Scanjet G4050 and Windows 7 64 bit when I scan negatives to file. The extended error info showed "4,[(3,22,0)]". I found a solution: disable "Remove Dust



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hp scanjet 4570c + windows 7

Download Windows Vista version (32 bit or 64 bit) depending on your Windows 7/8.0/8.1 (32 bit or 64 bit) from:
Then, extract the file that you download "setup_basic_4500_500.exe" using WinRAR to Desktop.
Next, go to Control Panel then Device Manager. You will see the scanner "hp" under Other devices with error. Right click on it then select update driver software. Select Browse my computer for driver software. Click Browse and point it to the folder on your desktop that contains extracted files. You can make sure to check on include subfolders.
That will install the driver perfectly fine under windows 8.1 in my case 64 bit.

Aug 11, 2011 | HP Scanjet 4400c Flatbed Scanner

1 Answer

Is Vista Home Premium Computer 32 Bit compatible with an HP 5300C scanner?

Your Hp scanjet 5300c scanner is not compatible with win 7 hoe premium 32-bit.hp does not have software or driver downloads available in that operating system.

Jul 27, 2011 | HP ScanJet 5300C Flatbed Scanner

1 Answer

Cannot save in pdf format after scanning thru hp g3010 scanner using win7 pro

Hi abdul_haq779,

This problem couldd be resolved by printing the format that you get via your scanner for e.g. jpeg into pdf , by using a free pdf printer tool.

Once you have an image scanned via your scanner , you can just print the image in pdf mode.

May 10, 2011 | HP Scanjet™ G3010 Flatbed Scanner

2 Answers

Black lines on scans and prints HP 2727nf

File name: s.gif HPPDU.exe [1/1, 1.54M] System requirements: s.gif No additional prerequisites Released: s.gif 2010-08-13 Version: s.gif Compatibility: s.gif Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7 (32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7 Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7 Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP Fix/Enhancement: s.gif This version of the HP Print Diagnostic Utility provides an improved user interface in multiple languages, improved diagnostic and problem resolution capability, and support for usb and network connected devices.

Oct 27, 2010 | HP Laserjet M2727nf Multifunction Printer

2 Answers

Scanjet 5470c with WIndows 7?

better download the latest driver for your scanner from the hp's website and while selecting the new driver you have to specify that you are using windows 7 and also specify if it is 32 bit or 64 bit you will get the driver , install it and connect the scanner it will work ..... thats all....

Feb 04, 2010 | HP Scanjet 5470c Flatbed Scanner

1 Answer


hi hots2,
i ve been solving ur problem through live chat... when my power got cut.... pls respond to my omments to the chat.... u can go to ur "my profile" page and clik on the chat.... the entire transcript will be available.... though we might not be able to chat... we might still respond through comments...
thank you

May 04, 2009 | HP Scanjet G3010 Flatbed Scanner

2 Answers

Windows Vista Driver for HP Scanjet 3200C

Help me I need vista 32 bit driver for my hp scanjet 3200c.

Thank you

Oct 24, 2008 | HP ScanJet 3200C Flatbed Scanner

2 Answers

Installing HP Scanjet G3010

While installing the software, I registered my purchase with HP. It was quite some time before the confirmation eMail appeared which allowed me to follow a simple chain of links to troubleshoot the problem. It turns out that this device does not like being connected through a non-powered USB hub. The full problem description can be seen at...


Aug 28, 2008 | Office Equipment & Supplies

1 Answer


Reinstall you software for the scanner .

Jul 23, 2008 | HP Scanjet G3010 Flatbed Scanner

Not finding what you are looking for?
HP Scanjet™ G3010 Flatbed Scanner Logo

724 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

1089 Answers


Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides