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The ice does not completely freeze on a 500 series, so that the ice all sticks together. The cubes are formed but liquid in the center and that leaks out into reservoir causing the ice cubes to become a solid block.

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Replace the water valve as it may be leaking through . it only takes a few drops of water on the ice to stick the .. . othe cause would be freezer temopt too warm . should be 15 deg of colder best tempt is about 0 to 5 deg .. hope this help's mm

Posted on Jul 04, 2010

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