Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Hi I have a F&P iw811. When you turn it on the bowl just spins slowly and it wont take in any water. Any ideas.

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  • johnleonie Jul 07, 2010

    I haven't heard back from the first expert. The main problem is that the bowl spins slowly without taking water for about 15 min. It then beeps continously and shows error 37


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Fault code 37 is Pump Blocked Error and is indicated by flashing of the third Long Wash LED, first Rinse LED, and the Spin LED. It means the the water level reading from the pressure sensor has not changed for over 3 minutes.

Unplug the machine then remove the 2 screws from the rear of the console then raise the console for access to the Motor Controller Module. Disconnect the pressure sensor hose from the Motor Controller Module then plug and start the machine. Check the pressure sensor hose for blockage or kinks if the machine fills with the pressure sensor hose removed. Otherwise, check to make sure that the water inlet valves are working.

The water inlet valves can be checked for proper operation by connecting the valve solenoid coils to a 24 VDC supply. The valves should activate; otherwise they are not working and need replacing. If the valves are working and the washer does not fill with the pressure sensor hose removed, the issue is within the Motor Controller Module and it needs to be replaced for the machine to work again.

Posted on Jul 07, 2010

  • Jahn27
    Jahn27 Jul 07, 2010

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First pull the washing machine out [ What's the best way to pull a washing machine out? Turn off the taps supplying the washing machine. Unscrew the fill hose(s) (Have a bucket or bowl and towel ready, there may be a spurt of water at first due to the pressure in the hose)If you get a spray of water coming out that lasts longer than a second or so the tap may not be actually turned off properly. Hold the hose over a bowl or bucket and switch the tap back on to see if there is a decent supply of water coming through the hose.

Let us know if you have something more to know else accept the suggestion.
Thank You for contacting

Posted on Jul 04, 2010

  • johnleonie Jul 04, 2010

    I have tried your suggestion and water supply from the taps is fine. If I leave the machine on for a while it will eventually start beeping continously and come up with error message 37

  • johnleonie Jul 07, 2010

    I am still waiting for further help


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