Question about Sony Playstation 3 (PS3) Console

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Start up the PS3 and get a red screen with message in different languages. Found the message in English and it says "A serious eror has occured. Contact Technical Support for Assistance". I rebooted it and it started the standard PS3 start up screen but within a few seconds when to the red screen again. is the HDD toast???

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Yep, this is known as the "red screen of death" you can send it in or use a good guide to fix it from home

Posted on Jul 04, 2010

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1 Answer

My ps3 turns on then it quickly goes to a red screen with many different languages that reads " A serious error has occurred contact technical support for assistance". Can u please help me solve...


This is a very common error it is actually called the red screen of death!

It happens because the CPU has burnt out - now both of them can burn out the GPU and the CPU and if this happens you get the yellow light.

But this means that you need to stop the heat build up you can send it in to do this or you can use a good repair guide to fix it like this one HERE

Jun 28, 2011 | Sony Playstation 3 (PS3) Console

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Red screen


The "Red Screen of Death" usually happens in later PS3 Fat models right after you have turned on the PS3. It can happen right after the PS3 logo and wave animation appears. It is a mysterious error that seem to be software related during the checking process (perhaps some corruption in nand flash or harddrive block). When the error occurs, the screen turns red, and you see a message:

A serious error has occurred. Contact technical support for assistance.

Oct 09, 2010 | Sony PlayStation® 3 (80GB) Console

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Trying to hook up new Playstation 3. red screen comes up with all different languages. it says, A serious error has occured contact technical support


This is usually a a "nand flash" corruption error which is pretty bad im afraid. You will be lucky if you ever get the PS3 working again without it having a new motherboard fitted.

Jul 28, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3 (PS3) Console: red screen saying Serious Error has Occurred...


Well, of course you should first try unplugging, replugging, turning it off on the backside button, turning it back off, holding the on/off button 3-4 seconds while it is on, and so on.

If neither of all these things work, there might be corrupted data or you might need a firmware update (hate those on mp3's, then how is it on ps3's? >.<).

But for those, you would need to contact customer support, as it says on your red screen message.

Customer support:
Choose your language and then go for support
http://www.playstation.com/country-selector/

If you cannot find the customer support on your region (which I highly doubt), just go for the customer support of Sony: http://esupport.sony.com/


Hope this helped

May 16, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 is "on", red screen has occurred with a error warning


this is probably an warning about problems with your hardware (such as gpu or ram modules) .
The only thing you can do is taking the system to an assistance centre for hardware checking, they will test all the components of the system .

if your system is covered by warranty, don't waste time and call sony as soon as you can !!

unfortunately, there isn't any firmware solution to fix it, because all system functionality is prejudiced.
the only thing you can do (i belive it wont work), is reseting av settings by holding the on;off button when starting up the system .

Jul 27, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Ps3 show red screen serious error


i just turned on my ps3 today and there was a red screen that said " there was a serious error and i need to call technical support for assistance" in different languages. it wont let me do anything else it just stays in that screen. I cant even go to my menu. Please if anybody has any advice write back!!!!!!!!

Jul 10, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on ps3 its a red screen that says eror occured


check on the ps3 and if an orange light is flashing then you have the "flash of death"  its the same thing as the rings of death on the xbox 360 you are going to need to go get it repaired its about 40-60 bucks not sure.  you can also reset the whole thing by hold the power button in the front down and hold for about 30-40 secs if that doesn't work the its option 1 or you should get it check out before going to get it fixed

Apr 28, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 is broken


okay if the problem persists every time you turn your system on, try holding the on button on the front of the console down until you hear a second beep. that will reset the system. if the system turns on without the screen, back up your data onto an external hard drive, and reinstall the ps3 through the settings menu. the reason that you are getting this error is either because of faulty hardware or software. so we are going to try the software approach first, if this doesn't work, please message me back saying if it did or not.

Apr 22, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3, it goes to a red screen that is mostly in a different language except one line that says a serious error has occured,need tech support


okay thats the the playstation red ring of death lol, you need to bring it to sony for repairs lol sorry to hear bout that i hope it works out for you

Apr 01, 2009 | Sony Playstation 3 (PS3) Console

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